Working on the clinical frontline during the COVID-19 pandemic, the perceptions and experiences of hospital chaplains

Abstract

Hospital Chaplaincy Teams played a vital role during the COVID-19 Pandemic but the full depth of their experiences and personal impacts is not fully known. This UK study was advertised using social media platforms, local press, chaplaincy professional bodies. An electronic survey was completed by 63 hospital chaplains with the opportunity for all respondents to participate in follow up interviews, which was selected by seven chaplains and explored the personal impacts, experiences and reflections of working during the pandemic. Their views of the impact of initiatives, practices and organisational changes were explored. Themes included: [1] Challenges and personal impact, including; reflections on the enormity of the situation, personal fears and sacrifices, and clinical challenges [2] Practical solutions; personal, and support from colleagues, and [3] Organisational issues and suggestions. This paper concludes with recommendations for organisations and further research