World Bank assisted National Agricultural Research Project (NARP) - University of Port Harcourt
Abstract
In this paper, performance evaluation of outpatient department waiting
line system in a city hospital in Nigeria has been studied using a
multiple server queuing model. The relevant data used in the research
were collected for a period of four weeks through direct observations
and interviews. The results of the research showed that with Two
Doctors for the morning session patients spent an average of
1.0233hours in the system, out of which 0.932hours are spent on the
queue with 95.45% Doctor Utilization. When the numbers of the Doctors
were increased to 3, 4 and 5, it was found that a patient will spend an
average of 0.125hours, 0.0975hours and 0.0924hours in the system
respectively. In each of the 3, 4 and 5 Doctors increased, the system
will have 63.64%, 47.73% and 38.18% Doctors utilization respectively.
With one Doctor for the evening session, the system has 54.55% Doctor
Utilization and patient spent 0.2hours in the system. The overall
results showed that there is need to increase the number of Doctors to
3 or 4 for the morning session to achieved optimal service delivery
while one Doctor in the evening session should be maintained. The
results from the research could serves as important information to the
management of the hospital for better services delivery
Is data on this page outdated, violates copyrights or anything else? Report the problem now and we will take corresponding actions after reviewing your request.