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oaioai:repository.out.ac.tz:161

Strategic Banking Operation for Customer Satisfaction:a Case Study of National Micro finance Bank

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Publication date
1 January 2002
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Abstract

The major objective of this study was to find the strategic banking operation for customer satisfaction. More specifically daily operation, especially waiting time for the service on ATM, which will be provided to satisfy customers. Finding the time which customer perceive reasonable for them to spend while waiting banking service, and developing the model for matching the number of ATM to match various level of customer. for the tim

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Digital Library of Open University of Tanzania

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oaioai:repository.out.ac.tz:161
Last time updated on 09/05/2016

This paper was published in Digital Library of Open University of Tanzania.

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