GANCANG ARON: Public Service Innovation as an Effort to Improve Health Services in Blambangan Regional General Hospital.

Abstract

Blambangan Regional General Hospital had created an innovation to improve their health services called Gancang Aron. Gancang Aron is launched by the Local Government collaborated with private sector, GO-JEK. With this program, the patients only stay at home and the drug will be delivered by Go-jek drivers who have been specially trained for safe drug delivery. Therefore, they do not have to wait and go to Blambangan Regional General Hospital, because the drug will be delivered. The objectives of this study were to describe the utilization of public service innovation in Banyuwangi Regency, called Gancang Aron. This study is a descriptive qualitative research using primary data in the form of interviews with informants in the field, collection of related organizational documents and supported by the use of literature data. The innovation of Gancang Aron is not a single innovation that only occurs in the service department, it means there is involvement between actors in certain areas that contribute to the emergence of these innovative practices