The purpose of the research:
-To improve organizational decision making
-Help managers achieve their objectives
-Reduce rate of change failureOrganizational Management Improvement Through Planned Decision Support Tools in Technology Based Organizations.
Ken Pierson
Doctor of Management Program (DMGT 892)
Keywords
Organizational Improvement, Change Management, Decision Making, Decision Support Systems, Domain KnowledgePurpose and Scope of the Research
Purpose of research:
-To improve organizational decision making
-Help managers achieve their objectives
-Reduce rate of change failure
Scope of research:
-Technology based organizations
-Decision support systemsResearch Assumptions
•
Improve organizational performance through improved change management processes.
•
Organizational decision making canbe improved through a systems perspective.
•
Change management processes is dependent on effective decision making processes?
•
Decision support tools willimprove the decision making thereby enhancing the organizations competitive posture?Significance of this Research for Management
Implementation of organization improvement through:
-Change management processes supported by effective and efficient decision making
-Improved organizational decision making processes with Decision Support Systems (DSS)
-DSS supported by knowledge management Main Literature Themes and Authors
Organizational Improvement
Henry Mintzberg
John Kotter
Peter Drucker
Systems Thinking
Peter Senge
Diana White & Joyce Fortune
Organizational Decision Making
Herbert Simon
Max Bazerman
Decision Support Systems
J.D. Powers
Clyde HolsappleKey Propositions Distilledfrom the Literature
-Organizational survival depends on effective decision making.
-Change is inevitable and must be correctly managed in order for an organization to remain competitive.
-Knowledge Management is a key element of a DSS and a dynamic process; it must be updated.Conceptual Framework
-Economic Forces
-Technological Forces
-Political Forces
-Legal Forces
-Socio-cultural Forces
Source(Hunger & Wheelen, 2007)
External Change Environment
The DSS
Database
Model Base
DBMS
MBMS
DGMS
Data Component
Dialog Component
Model Component
User
DBMS –Database Management System
MBMS-Model Base Management System
DGMS-Dialog Generation Management System
From: McNurlin & Sprague, 2006
-Type of Industry
-Communications
-Trust
-Processes
-Collaborative Environment
-Corporate Culture
Internal
Change Environment
Knowledge Management Data Warehouse
Improved Organization
ResultThesis statement
Decisions associated with changes are often hindered by several challenging factors
-Decisions must be made quickly
-Internal and external environment drives continuous change often occurring simultaneously and affecting interdependencies.
-The quality of a decision is affected by a vast array of variables.
Decision Support Systems (DSSs) are an effective means for mitigating the complexities of organizational change. Change Management
Organizational Decision Making
DecisionMakingTools
Systems Thinking
Organizational
Improvement
Integrate
Literature Review
Determine Key Components of Organizational Improvement
Analyze Key Elements
Research Approach & Formationof Argument Findings
•
Organizational changes require highly rational decisions.
•
Managers must recognize the importance of the decisions.
•
Systems thinking is supported by effective Knowledge Management.
•
Knowledge Management is key component to DSS.
•
Managers believe they know their product better than anyone else.
•
•
An alternative to manual decision making processes is a computer based DSS. Implications for Management Practice
•
Improve situational awareness of organizational managers
•
Faster higher quality decisions
•
Improved organizational performance
•
Remain competitive in rapid change environmentFuture Research Agendas
Supply Chain Management (SCM)
Analyze upstream and downstream decision support processes
Enhanced innovative process
Monitor external environment for innovative opportunities and readiness.
Support for organizations in globalization process
Determine what extent DSS can support new and established global operation
Is data on this page outdated, violates copyrights or anything else? Report the problem now and we will take corresponding actions after reviewing your request.