Understanding the Current Situation of E-Government in Saudi Arabia: A Model for Implementation and Sustainability

Abstract

Saudi Arabia started its implementation of the E-Government project in 2005, when it established the Yesser programme, which is the organization that controls this project. Since 2005, there have been two action plans aimed at providing a collaborative environment for government agencies to be able to transform to E-Government. There have been a number of issues and challenges investigated in previous studies, which address phases of implementation. However, it is essential to investigate the current situation of the project in order to gain in-depth understanding of its development and implementation. This study explores the perceptions of the main stakeholders of project Yesser, government agencies and citizens. It aims to understand the current situation of the project from different points of view. Eight open-ended interviews were conducted in order to achieve the aim of this study. The constructivist grounded theory method was used in this study for the data analysis. The analysis uncovered seven core categories, which could provide a model for the implementation and sustainability of the project in Saudi Arabia and other similar states