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Design of Information System for Customer Support

By Pavel Šafařík


The bachelor thesis pays attention to the proposal of a system supporting the service and customer services. In its first chapter, the thesis describes the key field for customer services, their supply and usage, Furthermore, it speaks about the system of call centres, their types, possibilities and function. The next part submits an analysis of the existing situation in the service network and equipment of a particular company, the second part of the thesis includes a proposal of the complete system to solve the customer support from the point of view of the end users and the service partners. In the evaluating and concluding part, it focuses on the applicability of the system, its implementation and contributions

Topics: Call centrum; service; telemarketing; order of service; web interface; objednávka servisu; Call centre; servis; webové rozhraní
Publisher: Vysoké učení technické v Brně. Fakulta podnikatelská
Year: 2012
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