Software Support of an Order Lifecycle Management

Abstract

This Master’s thesis deals with the analysis and optimization of the order lifecycle process at a company providing comprehensive ICT services. Theoretical basis for analyzing and optimizing business processes is described in the first part. The second part of the thesis is focused on the analysis of the order lifecycle process, in the context of other business processes and organizational and management structures deriving from the business strategy. A description of existing ICT resources to support the process is also included. The solution proposal of the work presents possible ways to optimize the process and its software support