Skip to main content
Article thumbnail
Location of Repository

A mechanism for activating end-user learning and participation in office automation

By Mona Maamoun Kaddah

Abstract

This thesis is about 'User Involvement', a theme that is becoming the core of a growing body of research in the area of systems development and implementation. Although the value of user involvement in facilitating change is generally accepted, and has been specifically advocated by\ud many recent system development approaches, its application has proved to be quite difficult. History is replete with cases where the effective implementation of user involvement has been hindered, partly by users who have been ill-equipped technically and psychologically to\ud contribute positively to the systems development process, and partly by the prevailing organizational climate and the lack of an effective mechanism and methodology for\ud participation.\ud \ud Problems experienced by offices in general - and in Egypt specifically - when introducing new office technology, as well as the need for further research on the subject of user involvement, have provided the impetus to conduct this research.\ud \ud A new approach to user involvement in office automation is presented in this thesis. The distinctive features of this approach include a focus on evolutionary learning and participation prior to the introduction of new computer-based office systems; a coherent strategy that addresses within its framework contextual variables at the individual, group and working environment level; a computer -aided mechanism that facilitates and guides the process of knowledge assimilation, user analysis of requirements, and group interaction; a capability of\ud adapting to different organizational contexts; and finally, an interface to selected system development methodologies. The approach has three complementary dimensions: incremental\ud knowledge acquisition, experience with the technology, and guided group interaction.\ud \ud To date the approach and mechanism have been implemented successfully in four institutions in Egypt. The scope and pattern of implementation have been influenced by the prevailing organizational and political circumstances at each user site. To draw on such experience in future implementations, a description of each case is provided.\ud \u

Publisher: School of Computing (Leeds)
Year: 1990
OAI identifier: oai:etheses.whiterose.ac.uk:503

Suggested articles

Citations

  1. (1982). A Case Study of Office Work Station Use, doi
  2. (1987). A Diagnostic Approach to Organizational Behaviour, Allyn and
  3. (1987). A High Level Design Methodology For Office Automation With Supporting Computer-Aided Facilities, doi
  4. (1982). A Language Action View on Information Systems,
  5. (1984). A Methodology For Automation Based On A Functional Perspective Of The Office,
  6. (1973). A Program for doi
  7. (1983). Advanced office Systems: An Empirical Look at Utilization and Satisfaction, Paper prepared by the Rand Corporation for the National Science Foundation,
  8. (1986). An Empirical Study of the Impact of User Involvement on System Usage and Information Satisfaction, doi
  9. (1983). An Office Analysis and Diagnosis Methodology, Unpublished M.Sc. Thesis,
  10. (1970). An Organizational Development Approach to Consulting,
  11. (1965). Applied Organizational Change in Industry,
  12. (1989). Are You Ready for Office Automation ?,
  13. (1982). Assessing the Climate for Change: A Method for Managing Change in a System Implementation, Systems, doi
  14. (1987). Attitudes to Information Technology, in Information Technology and People. Designing for the Future, doi
  15. (1985). Automate / Informate: The Two Faces of Intelligent Technology, doi
  16. (1986). Behaviour in Organizations, Allyn and
  17. (1983). Cognitive Style as a Basis for MIS and DSS Design: Much to do About Nothing?, doi
  18. (1987). Computerising Work; People, Systems Design and Workplace Relations, Paradigm publishing,
  19. (1982). Contemporary Office Work Management, Dar El Marin, El Riad.
  20. (1988). Critical Factors in the User Environment: An Experimental Study of Users, doi
  21. (1981). Decision Styles - doi
  22. (1978). Decision Support Systems: An Organizational Perspective,
  23. (1980). Design and Implementation of Office Information Systems, Office Automation.
  24. (1987). Designing Integrated Systems For the Office Environment, doi
  25. (1988). Determinants of Success for Computer Usage in Small Business, doi
  26. (1985). Employee Participation Eases the Transition to Office Automation,
  27. (1974). How Managers' Minds Work,
  28. (1985). Human Factors of Information Technology in the Office,
  29. (1987). Human-Computer Interaction, A multi-disciplinary approach, doi
  30. (1979). Information Control Nets: A Mathematical Model of Office Automation Flow,
  31. (1985). Information Pay off: The Translation of Work in the Electronic Age,
  32. (1983). Information System Methodologies, Wiley,
  33. (1981). Information Systems and Organizational Change, doi
  34. (1985). Information Systems Definition: The Multiview Approach, Blackwell Scientific.
  35. (1981). Information Systems Development: A Systematic Approach, doi
  36. (1939). Management and the Worker,
  37. (1974). Management Information Systems: Appreciation and Involvement, doi
  38. (1981). Manager Involvement Needed in Computer Selection,
  39. (1986). Managerial Staff and Changes in Intercity Bus Transport Management in Egypt: A Case Study,
  40. (1983). Managing New Office Technology: An Organizational Strategy, doi
  41. (1974). Managing the Four Stages of EDP Growth, Harvard Business Review.
  42. (1983). Negotiating Technological Change, in New Office Technology: Human and Organizational Aspects,
  43. (1987). New Office Information Technology, Human and Managerial Implications, Croom Helm Ltd. doi
  44. (1982). Office Automation - A Manager's Guide For Improved Productivity, Wiley - InterScience Publication.
  45. (1985). Office Automation and Productivity in Government Offices,
  46. (1983). Office Automation, A Social and Organizational Perspective,
  47. (1982). Office Automation, A User-Driven Method, doi
  48. (1982). Office Automation; An Essential Management Strategy,
  49. (1979). Office Automation: Revolution or Evolution,
  50. (1987). Office Systems,
  51. (1984). Office Work, Office: Technology and People, doi
  52. (1988). Organisational Culture and New Technologies,
  53. (1967). Organization and Environment: Managing Differentiation and Integration, doi
  54. (1980). Organization, Class and Control, Routledge and Kegan Paul, doi
  55. (1986). Organizational Context, User Involvement, and the usefulness of Information Systems, doi
  56. (1981). Participative Systems Design: Structure and Method, Systems, doi
  57. (1985). Productivity Trends in Certain Office Intensive Sectors of the US Federal Government, doi
  58. (1987). Psychophysiology and the Electronic Workplace, doi
  59. (1977). Representation, Specification, and Automation of Office Procedures,
  60. (1988). Restoring a Sense of Control During Implementation: How User Involvement Leads to System Acceptance, doi
  61. (1989). Rethinking the Concept of User Involvement, doi
  62. (1987). Rethinking The Way We Work:
  63. (1972). Roles of Man: An Introduction to the Social Sciences,
  64. (1979). Social Aspects of Systems Analysis, doi
  65. (1980). Software Psychology: Human Factors in Computer Information Systems, doi
  66. (1982). Stages of Growth - Preparing Users for Automation,
  67. (1983). Strategic Planning for the New System, in New Office Technology: Human and Organisational Aspects,
  68. (1983). Supporting Organizational Problem Solving with a Work Station, doi
  69. (1981). Systems Thinking, Systems Practice,
  70. (1956). Taxonomy of Educational objectives, Handbook I: Cognitive Domain, doi
  71. (1978). The Automated Office: A Name that too
  72. (1967). The Computer and the Clerk, Routledge Kegan Paul, doi
  73. (1984). The Continuing Support Needs Of End Users,
  74. (1986). The Dark Side of Office Automation: How People Resist The Introduction of Office Automation
  75. (1971). The Design of Inquiring Systems, doi
  76. (1988). The Effect of User Involvement on System Success: A Contingency Approach, doi
  77. (1982). The Impact of Office Automation on The Organization: Some Implications For Research and Practice, doi
  78. (1973). The Nature of Managerial Work, Harper and Row,
  79. (1960). The New Science of Management Decision, Harper and Row,
  80. (1979). The Office of The Future,
  81. (1982). The Process Of Introducing Information Technology, doi
  82. (1987). The Psychophysiological Context,
  83. (1987). The Technological and Work Context:
  84. (1985). Toward a Conceptual Framework for Systems Methodologies,
  85. (1974). Toward Creative Systems Design,
  86. (1982). Towards a New Framework for Office Support, doi
  87. (1972). Towards a System-Based Methodology for Real-World Problem Solving,
  88. (1986). Understanding Organisational Behaviour: A Casebook, Charles E.
  89. (1983). User Centred Design For Information Technology Systems, doi
  90. (1984). User Involvement and MIS Success: doi
  91. (1982). User Involvement in Information System Development: A Conflict Model and Empirical Test, doi
  92. (1980). Using Computerized Information Systems to Design Better Organizations and Jobs,

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.