Pengaruh Konflik terhadap Kepuasan Kerja

Abstract

Organization as a gathering place for individuals who have the vision, mission, and the same goal, but based on different backgrounds. The interaction between each individual to another can made individual differences in terms of values, attitudes, beliefs, perception or opinion. It makes conflict in organization. This research aimed to describe, to examine and to analyze whether conflict has effect to job satisfaction through trust. The sampling technique of research use proportionate stratified random sampling, 65 employees at the Directorate of Personnel and General PT. Pelabuhan Indonesia III Surabaya as sample. Statistical analysis method used Partial Least Square. The result of this research proves that conflict has a significant and negative impact on trust. Trust has a significant and positive impact on job satisfaction. Conflict has a significant and negative impact on job satisfaction through the mediation of trust.Keyword: relationship conflict, task conflict, trus, job satisfaction