Skip to main content
Article thumbnail
Location of Repository

Developing a business improvement strategy based on the EFQM model

By Luis Rocha-Lona, Jose Arturo Garza-Reyes, Horacio Soriano-Meier, Tim Peacock and Paul Forrester


The use of the EFQM model and other business excellence models (BEM’s) has been recognised as a way of improving business processes among organisations. The information gathered through self-assessments using these models show the performance of organisations against several model criteria. There is evidence that organisations find it difficult to integrate the information from self-assessments to current business improvement programs or projects. Additionally, it has been claimed that the final reports derived from the deployment of self-assessments are rarely followed up. Thus, despite good efforts and some knowledge gained through the use of BEM’s there is a lack of methods, models, and techniques that effectively integrate the self-assessments with current business improvement strategies. In this context, the effective deployments of BEM’s and follow up activities and plans can contribute to support and develop business improvement strategies. Under this perspective, this paper explores the appropriate methods and techniques than can help to integrate self-assessments outcomes based on the EFQM model into a business improvement strategy. Based on emerging issues derived from an empirical study with twelve European Organisations that have used the EFQM model for more than five years, the paper identifies some of the best practices to integrate self-assessment outcomes with business improvement strategies. It then proposes a framework that can help to accomplish this integration and to mitigate the problems mentioned earlier. The conclusion of this work emphasises the necessity to standardise this process, and to integrate it with current knowledge management projects to store and retrieve the information for future business improvements projects \u

Topics: HD56, HD72, HD30.28
OAI identifier:
Provided by: NECTAR

Suggested articles


  1. (2007). A history and review of the European Quality Award Model”, doi
  2. (2006). An EFQM model self-assessment exercise at a Spanish university. doi
  3. (1996). Assessing Business Excellence. doi
  4. (2003). Assessing for Excellence: A practical guide for successfully developing, executing and reviewing a Self-Assessment strategy for your organization.
  5. (2007). Baldrige National Quality Award Application Data 1988-2006: 156H
  6. (2002). Business performance measures and alignment impact on strategy: The role of business Developing a Business Improvement Strategy based on self-assessments using the EFQM Model improvement models, doi
  7. (2008). Criteria for Performance Excellence.
  8. (1997). Critical linkages in the Baldrige award criteria: research models in education challenges”,
  9. (2007). EFQM Levels of Excellence. Available from:154H
  10. (2003). Excellence Model: Large Company, Operational and Business Unit version, doi
  11. (2009). Excellence. Available from:
  12. (1997). Organizational Self-Assessment. doi
  13. (1993). Reengineering the Corporation: a Manifesto for Business Revolution. doi
  14. (1996). Self-assessment for Business Excellence,
  15. (2003). Self-assessment methodology: the route to business excellence”,
  16. (2000). Self-assessment using business excellence model: a study of practice and process. doi
  17. (2000). Self-assessment using business excellence model: a study of practice and process”. doi
  18. (2007). Started with The Baldrige Criteria for Performance Excellence.
  19. (1997). Total quality management adoption: revisiting the levels, doi
  20. (2006). TQM Aplication through self-assessment and learning: some experiences from two EQA applicants”,
  21. Using Business Excellence Models for supporting decision making in strategic planning and business improvements”,
  22. Validating key results linkages in the Baldrige performance excellence models”,

To submit an update or takedown request for this paper, please submit an Update/Correction/Removal Request.