The quality management of a modern complex product from design to
production is very complicated matter which involves the whole company as well
as external bodies (customer and supplier etc).
In this thesis, based on customer-oriented principles, major management
techniques, creating a time phased quality management programme to approach
the quality related design processes, combines with the development of a
quantitative method to measure the quality achievement of each design activity,
including each phase and the overall design stage, for their correctness and
efficiency in terms of time, cost and performance.
A practical example is given for demonstrating the validation of the
quantification.
Through proper tailoring, the time phased quality management programme can
be applied to different types of product, simple and complex, and to hardware
and software, as well as to totally new design or partial design improvement.
A quality information system is also developed to enhance the efficiency and
effectiveness of the design and development process and to obtain improved
product performance.
Through a systematic analysis of the design process, it is shown that the
majority of the steps taken are amenable to discipline and control and,
therefore, design can realistically be included in a formal quality management system
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