IS-implementation: a tri-motors theory of organizational change. Case study of how an IT-enabled process of organizational change because of the presence of a teleological, life-cycle, and dialectical motor unfolds within a Dutch government organization.

Abstract

The reason for the study is that IT-enabled organizational change processes such as information system implementations have high costs and disappointing results. Studies to identify causes of the mentioned failures are mainly based on a variance approach. This study applies another approach which is not yet performed in this field of research and affects several themes. Based on a process approach data is compared with ideal-process theories to identify the generative mechanisms causing the unfolding of the process. Thus, the study identifies a recipe and not the ingredients