Tripartite partnerships between water utilities, local government and civil society are often seen as a good way to deliver services to informal urban communities and slums. However, while these 'partnerships' can be seen as benign relationships, they often fail because the incentives and interests of the partners are not well aligned. In this report, the authors argue that the development of robust documentation (in forms which consitute a 'contractual' agreement) can enhance the performance of such partnerships. Aspects of the partnership which should be included in such documentation include roles and responsibilities, financing, objectives and indicators of success and dispute-resolution mechanisms. The report provides practical guidance and examples of good practice to guide the reader through a process of developing such documentation
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