The Everyday Hassles of Managing Medication Changes in Long-Term Care: A Nursing Perspective on Data Fragmentation and Delayed Recording

Nursing homes, home care, and other institutions for long-term care (LTC) manage many frail and elderly citizens’ medication. If changes to their medication are not handled meticulously, these patients’ health may suffer. This study investigates the everyday work involved in managing medication changes for LTC patients. Because nurses are pivotal to medication management in LTC, the study adopts a nursing perspective. Empirically, the study is based on interviews with LTC nurses in Norway. We find that the management of medication changes is cumbersome for the nurses because of data fragmentation across multiple systems and delays in the recording of new prescriptions. The data fragmentation and delayed recording result from poor system integration and lax documentation practices. To keep the infrastructure for medication management in working order, the nurses assume an intermediary role, in which they coordinate that changes to medication happen as prescribed

Self-Management Support (SMS) in Transition: The Case of Osteoporosis Management Support in a Chinese Hospital

Self-management has become increasingly important with the growing population living with chronic conditions. Self-Management Support (SMS) provided in healthcare systems is essential for its success. While prior research mainly focuses on Western countries, this paper presents a study of SMS practices for osteoporosis management as part of a Whole Course Management (WCM) program recently implemented in the healthcare system in China, which features a new role called case manager in the hospital dedicated to SMS and related coordination. Based on interviews with 22 participants, including one case manager, two physicians, three nurses, seven patients, and nine caregivers, we highlight the importance of the role of case manager in promoting awareness of osteoporosis and self-management, integrated care coordination, and emotional support. At the same time, it also reveals challenges and promising directions to make SMS more effective, mainly in terms of self-management education, active patient involvement, and coordination among the care network. We ended by reflecting on our findings and discussing implications for SMS and the design of ICTs

Implementing Electronic Health Records – Activities, Actors, AI

Electronic health records (EHRs) support healthcare professionals in their treatment of patients. To fulfil this function, EHRs include increasing numbers of artificial intelligence (AI) components to analyze images, recommend actions, and issue warnings. Because of their numerous technical features, EHRs affect many groups of actors and require their competent performance of a variety of activities. As a result, the implementation of EHRs in hospitals and other healthcare institutions is a major undertaking, which has received sustained attention in computer-supported cooperative work (CSCW) and related research communities. This workshop aims to provide a forum for participants to get updated on current CSCW studies of EHR implementations and create connections with a select group of CSCW researchers who study such implementations. Within the overall theme of implementing EHRs, the workshop specifically focuses on the activities, actors, and AI involved in implementing and using EHRs. The key activities at the workshop will be presentation of the participants’ position papers and thematic group discussion

Giving Voice to Nature: Digitally Enabled Human-Nature Interaction to Support Restoration Practices in the Shannon River

This project seeks to enable interaction, communication and understandability between humans and the natural environment by means of digital technologies, for collaboration with nature focusing on the aquatic ecosystem, with case study on the Shannon River of Ireland. While water, fishes and plants don’t talk and we can’t easily get their feedback on our sustainability efforts, there are indicators in nature that show how healthy or unhealthy these entities are. But those indicators are mostly available to, or detectable by, scientists who interpret and communicate them only scientifically, making them largely inaccessible to the ordinary citizens. Using the new More-than-Human and Research through Design approaches, this project seeks to make those indicators more accessible to the layperson and to, in the long run, bring about large-scale, citizen-driven, technology-mediated but nature-led actions towards environmental sustainability

Self-Management Support (SMS) in Transition: The Case of Osteoporosis Management Support in a Chinese Hospital

Self-management has become increasingly important with the growing population living with chronic conditions. Self-Management Support (SMS) provided in healthcare systems is essential for its success. While prior research mainly focuses on Western countries, this paper presents a study of SMS practices for osteoporosis management as part of a Whole Course Management (WCM) program recently implemented in the healthcare system in China, which features a new role called case manager in the hospital dedicated to SMS and related coordination. Based on interviews with 22 participants, including one case manager, two physicians, three nurses, seven patients, and nine caregivers, we highlight the importance of the role of case manager in promoting awareness of osteoporosis and self-management, integrated care coordination, and emotional support. At the same time, it also reveals challenges and promising directions to make SMS more effective, mainly in terms of self-management education, active patient involvement, and coordination among the care network. We ended by reflecting on our findings and discussing implications for SMS and the design of ICTs

Shifting the Conversation on Malicious Use of AI: A value sensitive approach for stakeholder consensus

AI technologies are increasingly integrated into society, driving innovation while introducing risks of malicious use, including disinformation, cyberattacks, and extremism. These threats are sociotechnical, emerging at the intersection of technology, governance, and collaborative work. Addressing them requires recognizing that malicious AI use extends beyond standalone algorithms to the broader ecosystems that shape deployment, regulation, and mitigation strategies. This workshop brings together practitioners from industry, government, civil society, and academia to co-develop multistakeholder strategies for AI governance and security. Using a value-sensitive design (VSD) framework, it integrates ethical, organizational, and policy considerations into AI security efforts. Through expert dialogue and collaborative activities, participants will explore actionable pathways that bridge design, policy, and workplace adaptation to counter AI-enabled threats, fostering a comprehensive and adaptive approach to AI security in an era of rapid technological transformation

Crafting Cities Together: Co-located Collaboration with Augmented Reality for Urban Design

Augmented reality revolutionizes the way individuals interact with urban environments, fostering novel collaborative modalities in public space design. Our study introduces 'City Craft', an augmented reality application which empowers users to create and modify urban layouts by selecting, positioning, and editing 3D models collaboratively. We detail the deployment of City Craft in two field studies with 33 participants, where the application was used in public space. Results indicate that when participants were paired on a single device, collaboration was synchronous and involved shared control, whereas larger groups engaged more asynchronously. The consensus among participants is that City Craft invites a new perspective on public space, fosters creativity and a collaborative mindset. We argue in situ use of AR tools such as City Craft increases interest in participating in urban design and can aggregate different views on public space use, which can be further refined collectively. However, City Craft should be complemented with a mix of digital and analog tools across the different stages of the design process

Evolution of Information Infrastructures in Healthcare as Convergence of Digital Trajectories

In information infrastructures at hospitals, various stakeholders are responsible for specific information and communications technology (ICT) portfolios. Each portfolio represents a unique digital trajectory with a past, present, and future. This study investigated how stakeholders (in this study, software developers, ICT operations organizations, and users) collaborate to facilitate the convergence of different digital trajectories, thus contributing to the successful evolution of information infrastructures. Empirically, we focused on the preparatory work involved in implementing an app that would enable nurses to register and calculate National Early Warning Scores at Nordland Hospital in northern Norway. Specifically, we examined the collaboration between three stakeholders to align their respective ICT portfolios and prepare for the new solution. These stakeholders were the Finnish software developer Medanets, the Norwegian Electronic Health Record developer DIPS ASA, and the Northern Norway Regional Health Authority, which governed the regional health ICT infrastructure. These stakeholders governed three distinct portfolios that had been developed over many years and, in this sense, represented digital trajectories with a past, a present, and a possible future. This study is positioned within the computer-supported cooperative work field, and the analysis draws upon the theoretical concepts of information infrastructure and trajectories

From Human Insight to Machine Intelligence: Assessing GenAI’s Role in Nigerian Journalism

The global growth of Generative Artificial Intelligence (GenAI) has directly contributed to changes across newsrooms in Africa, including the rise in misinformation and disinformation. Before the advent of GenAI, big tech, including social media companies, relied on African Journalists to fact check content as part of their jobs to keep the platforms safe across the continent. Recently, these journalists have begun to adopt GenAI tools in the delivery of these duties, yet we know surprisingly little about how GenAI has affected their profession or how they are integrating these tools into their workflow. Nigeria’s newly-developed national AI strategy identifies misinformation as a societal risk, yet literature so far has focused on Western Countries and contexts. To contribute some nuance to existing scholarly research on the adoption of GenAI, this paper reports on the experiences of 20 journalists and fact-checkers working in Nigeria, and how AI has affected their practice. Our interviews found a growing shift from human insight to machine intelligence across newsrooms in the country. GenAI is changing age-long journalism practices in such a way that human sources are losing their primacy to automated tools. We discuss the implications for the design of GenAI tools to support journalists while preserving human sources

Mediating Meeting Dynamics: An Exploration of AI-Based Multimodal Feedback in Hybrid Meetings

Hybrid meetings have become common practice in collaborative work, yet they present unique challenges in ensuring the integration of participants regardless of their physical location. Adaptive multimodal feedback, facilitated by Artificial Intelligence~(AI), can reshape and mediate hybrid settings by analysing meeting dynamics and providing timely interventions. In this exploratory study, we investigate how a multimodal visual and haptic tool mediates hybrid meetings through AI-based multimodal feedback. In two hybrid meetings within a company, we explore participants' experiences and perspectives on the role of AI and human intervention in meeting facilitation. Our findings suggest that while AI-driven mediation through subtle multimodal feedback can enhance awareness and communication in hybrid settings, participants prefer to attribute responsibility for necessary interventions, such as managing disruptions in turn-taking, to the adaptive system. Particularly in asymmetric hybrid settings, AI-generated feedback is valued due to its perceived objectivity. By examining AI's role in redistributing agency and decision-making in hybrid meetings, our study invites critical reflection on the evolving role of AI in collaborative work