Transforming Online Retail: the impact of augmented and virtual reality on consumer engagement and experience in e-commerce in the context of the Sustainable Development Goals (SDG)

Purpose: This study aims to understand how these technologies enhance consumer experiences. The study also explores the role of AR and VR in promoting responsible consumption and sustainable production (SDG 12), reducing waste through better product visualization, and fostering digital inclusivity (SDG 9). Design/Method/Approach: The methodologies analyzed include experimental designs, market analyses, and conceptual frameworks assessing the integration of AR and VR technologies in online retail. Findings: The findings indicate that AR enhances online shopping through features such as virtual try-ons and spatial placement visualization, reducing return rates and increasing purchase confidence. Theoretical Implications: This study contributes to consumer behavior research by applying value perception models, immersive technology frameworks, and engagement metrics to the e-commerce landscape. Practical Implications: The research underscores the strategic importance of integrating AR and VR into digital marketing and e-commerce platforms. It suggests leveraging AR for product categories requiring spatial interaction and VR for high-detail product exploration. The study provides actionable insights for businesses looking to enhance online shopping experiences through immersive technologies while aligning with SDG objectives. Originality/Value: This study offers a comprehensive synthesis of AR and VR applications in e-commerce, highlighting their potential to reshape online shopping. Research Limitations/Future Research: Future research should explore the long-term effects of AR and VR adoption on consumer trust, loyalty, and behavioral changes and also examine the role of these technologies in achieving SDG targets related to responsible consumption and production (SDG 12) and industry innovation (SDG 9)

Clima Organizacional: la percepción de los trabajadores sociales en Portugal

A perceção dos trabalhadores relativamente ao clima organizacional que experienciam tem um impacto, quer ao nível individual, quer ao nível coletivo. O clima organizacional influencia o sentimento de pertença organizacional, o engagement, a produtividade laboral e o bem-estar dos trabalhadores, entre outros. É neste contexto que a análise do clima organizacional se assume de particular importância. O objetivo deste estudo consiste em conhecer qual a perceção dos assistentes sociais, a exercer em Portugal, relativamente ao clima organizacional que vivenciam. A metodologia utilizada é a quantitativa, de carácter exploratório, recorrendo-se a um questionário online. Os instrumentos utilizados foram um questionário sociodemográfico e o Questionário de Avaliação do Clima Organizacional (QuACO). A amostra foi de conveniência, constituída por 550 assistentes sociais a exercer profissionalmente em Portugal. Os assistentes sociais portugueses apresentam uma menor satisfação em várias dimensões do clima organizacional quando comparados com outros grupos profissionais, designadamente na autonomia, na carga de trabalho, no ambiente de trabalho e na satisfação laboral. Somente na participação na tomada de decisão é que os assistentes sociais apresentam valores mais satisfatórios. | Workers' perceptions of the organizational climate they experience have a significant impact, both at the individual and collective levels. The organizational climate influences feelings of organizational belonging, engagement, work productivity, employee well-being, among other aspects. It is within this framework that the analysis of organizational climate assumes particular importance. The objective of this study is to understand the perception of social workers working in Portugal regarding the organizational climate they experience. The methodology employed is quantitative and exploratory, utilizing an online questionnaire. The instruments used were a questionnaire socio-demographic and the Organizational Climate Assessment Questionnaire (QuACO). The sample consisted of 550 social workers practicing professionally in Portugal, selected through convenience sampling. Portuguese social workers exhibit lower satisfaction levels across various dimensions of the organizational climate compared to other professional groups, particularly regarding autonomy, workload, work environment, and job satisfaction. Only in terms of participation in decision-making do social workers demonstrate more satisfactory levels. | La percepción de los trabajadores sobre el clima organizacional que experimentan tiene un impacto tanto a nivel individual como colectivo. El clima organizacional influye en el sentido de pertenencia a la organización, el compromiso, la productividad laboral y el bienestar de los trabajadores, entre otros aspectos. En este contexto, el análisis del clima organizacional adquiere una importancia particular. El objetivo de este estudio es comprender la percepción de los trabajadores sociales que trabajan en Portugal sobre el clima organizacional que experimentan. La metodología utilizada es cuantitativa y de carácter exploratorio, empleando un cuestionario en línea. Los instrumentos utilizados fueron un cuestionario sociodemográfico y el Cuestionario de Evaluación del Clima Organizacional (QuACO). La muestra, de conveniencia, estuvo compuesta por 550 asistentes sociales que ejercen profesionalmente en Portugal. Los asistentes sociales portugueses muestran una menor satisfacción en varias dimensiones del clima organizacional en comparación con otros grupos profesionales, especialmente en autonomía, carga de trabajo, ambiente y satisfacción laborales. Solo en la participación en la toma de decisiones presentan valores más satisfactorios

Percepción de los Inversores Portugueses sobre Invertir en Empresas con Prácticas ESG

Objective: The objective of this study is to identify the perceptions of Portuguese investors regarding ESG (Environmental, Social and Governance) factors. It also aims to identify the criteria that lead investors to consider, or not, ESG criteria in their decisions. Theoretical Framework: The concept of ESG (Environmental, Social, and Governance) has emerged as a fundamental framework for assessing the sustainability and ethical impact of companies. Its three dimensions - environmental, social, and governance – address different aspects of business operations and are increasingly considered in investment decisions and in the integration of their practices in companiesIn this topic, the main concepts and theories that underpin the research are presented. Method: Based on a quantitative approach, 118 questionnaires were collected from Portuguese individuals, with the aim of deepening the understanding of this phenomenon and obtaining empirical data that can contribute to the academic and practical debate on the impact of these criteria in the business context. Results and Discussion: The results obtained revealed [synthesize the main results of the research]. In the discussion section, these results are contextualized in light of the theoretical framework, highlighting the implications and relationships identified. Possible discrepancies and limitations of the study are also considered in this section. Research Implications: The results of this study highlight the complexity of investment decisions in the ESG context and the diversity of factors that influence investor behavior. Familiarity with these factors emerges as a key variable, while other demographic factors such as age, education and location have a less evident influence. Originality/Value: This research contributes to the field of socially responsible investing by identifying the variables that influence the adoption of ESG-aligned investment practices. However, further research is needed to understand how psychological, institutional and cultural factors may interact and influence investors’ perceptions of ESG practices, thus creating a broader field for future research. | Objetivo: O objetivo deste estudo é identificar as perceções dos investidores portugueses relativamente aos fatores ESG (Ambiental, Social e de Governança). Pretende-se identificar também os critérios que levam os investidores a considerarem, ou não, os critérios ESG nas suas decisões.]. Referencial Teórico: O conceito de ESG (Environmental, Social, and Governance) emergiu como uma estrutura fundamental para avaliar a sustentabilidade e o impacto ético das empresas. As três dimensões – ambiental, social e de governança – abordam diferentes aspetos das operações empresariais, sendo cada vez mais considerada nas decisões de investimento e na integração das suas práticas nas empresas. Método: Assente numa abordagem quantitativa, foram recolhidos 118 questionários de portugueses, com o intuito de aprofundar a compreensão deste fenómeno e obter dados empíricos que possam contribuir para o debate académico e prático sobre o impacto destes critérios no contexto empresarial. Resultados e Discussão: Os resultados deste estudo sublinham a complexidade das decisões de investimento no contexto ESG e a diversidade de fatores que influenciam o comportamento dos investidores. A familiarização com estes fatores emerge como uma variável chave, ao passo que outros fatores demográficos como idade, escolaridade e localização têm uma influência menos evidente. Implicações da Pesquisa: Esta investigação contribui para o campo dos investimentos socialmente responsáveis ao identificar as variáveis que influenciam a adoção de práticas de investimento alinhadas com as dimensões ESG. Mais estudos são necessários para compreender como fatores psicológicos, institucionais e culturais podem interagir e influenciar as perceções dos investidores acerca das práticas ESG, criando assim um campo mais amplo de investigação futura. | Objetivo: El objetivo de este estudio es identificar las percepciones de los inversores portugueses sobre los factores ESG (ambientales, sociales y de gobernanza). También pretende identificar los criterios que llevan a los inversores a considerar, o no, los criterios ESG en sus decisiones. Marco Teórico: El concepto de ESG (ambiental, social y de gobernanza) há surgido como un marco fundamental para evaluar la sostenibilidad y el impacto ético de las empresas. Sus tres dimensiones – ambiental, social y de gobernanza – abordan diferentes aspectos de las operaciones comerciales y se consideran cada vez más en las decisiones de inversión y en la integración de sus prácticas en las empresas. Método: Con base en un enfoque cuantitativo, se recogieron 118 cuestionarios de individuos portugueses, con el objetivo de profundizar en la comprensión de este fenómeno y obtener datos empíricos que puedan contribuir al debate académico y práctico sobre el impacto de estos criterios en el contexto empresarial. Resultados y Discusión: Los resultados de este estudio resaltan la complejidad de las decisiones de inversión en el contexto ESG y la diversidad de factores que influyen en el comportamiento de los inversores. La familiaridad con estes factores surge como una variable clave, mientras que otros factores demográficos como la edad, la educación y la ubicación tienen una influencia menos evidente. Implicaciones de la investigación: Esta investigación contribuye al campo de la inversión socialmente responsable al identificar las variables que influyen en la adopción de prácticas de inversión alineadas con los criterios ESG. Sin embargo, se necesitan más investigaciones para comprender cómo los factores psicológicos, institucionales y culturales pueden interactuar e influir en las percepciones de los inversores sobre las prácticas ESG, creando así un campo más amplio para futuras investigaciones

Advance Directives in the Professional Practice of Portuguese Social Workers in Social Facilities for Older Adults

This database presents the results of the study titled "Advance Directives in the Professional Practice of Portuguese Social Workers in Social Facilities for Older Adults." Given the increasing dependence of older adults on social services and the legal framework established by Law No. 25/2012 regarding Advance Directives (AD), it is crucial to understand professionals' knowledge and practices in this area to safeguard autonomy, dignity, and self-determination, as well as to strategically adapt training to the needs of social workers. The findings of this study contribute to discussions on the role of social workers in facilitating AD, highlighting gaps in professional training and the need for clearer institutional policies. Although social workers recognize the importance of AD, a significant proportion lacks formal training and practical experience in guiding older adults through the decision-making process. This reality underscores the need for specialized education programs and multidisciplinary collaboration to ensure that AD are effectively integrated into social work practice. The database includes demographic information and scores related to professionals' knowledge and practices in this field. Researchers and professionals interested in accessing the data should complete the request form and send it to [email protected] for review

Unveiling Triple Bottom Line's Influence on Business Performance

Addressing environmental, social, and economic challenges has become a pressing global priority. The Triple Bottom Line (TBL) framework offers a holistic approach for evaluating corporate performance by integrating economic, environmental, and social perspectives. Despite its increasing adoption in both managerial and academic research, there remains a significant gap in understanding how the TBL framework influences business performance. To address this, the study conducts a bibliometric review of 207 publications from the Web of Science database. The review highlights the multifaceted impact of practices linked to the TBL dimensions on business performance while introducing the TBL Influence on Business Performance model. This model provides valuable insights into how businesses can effectively apply TBL principles to address socio-environmental challenges, foster innovation, and achieve sustained long-term performance. The findings contribute valuable theoretical and practical insights into how organizations can utilize TBL principles to strengthen resilience, innovation, and performance in the face of global socio-environmental challenges

Conformidade com as Normas Masculinas Tradicionais e Associações com Ansiedade, Depressão e Qualidade Relacional: estudo exploratório

O presente estudo exploratório pretendeu contribuir para o estudo da influência da conformidade com as normas masculinas tradicionais na saúde mental e nos relacionamentos conjugais de homens em Portugal. Os dados foram recolhidos através do preenchimento de um protocolo de investigação online que incluiu os seguintes instrumentos: Inventário de Conformidade com as Normas Masculinas – versão reduzida de 22 itens (CMNI; Mahalik et al., 2003; versão portuguesa de Leitão, 2015); Inventário de Componentes de Qualidade Relacional Percebida (PRQC; Fletcher et al., 2000; Crespo et al., 2008) e a Escala de Ansiedade, Depressão e Stress (DASS; Lovibond & Lovibond, 1995; Pais-Ribeiro et al., 2004). Participaram nesta investigação 60 homens heterossexuais portugueses (Midade = 43,75; DP = 11,63) que se encontravam em relações de coabitação com as suas parceiras. Os resultados obtidos indicaram a existência de associações entre a conformidade com as normas masculinas tradicionais e as variáveis ansiedade e qualidade relacional. Mais especificamente, a adesão a normas masculinas que preconizavam a homofobia que se mostrou negativamente associada à ansiedade, e a adesão a normas relativas às dimensões violência e playboy que se mostraram negativamente associadas à qualidade relacional. Este estudo reforça a importância de abordar a complexidade das normas masculinas tradicionais na prática e investigação clínica, de modo a promover masculinidades mais saudáveis que beneficiem a saúde mental e a qualidade das relações de homens e de mulheres. | This exploratory study aimed to contribute to the study of the influence of conformity to traditional masculine norms on the mental health and marital relationships of men in Portugal. Data was collected by completing an online research protocol that included the following measures: Conformity to Masculine Norms Inventory - short version of 22 items (CMNI; Mahalik et al., 2003; Portuguese version by Leitão, 2015); Inventory of Perceived Relational Quality Components (PRQC; Fletcher et al., 2000; Crespo et al., 2004) and the Depression Anxiety Stress Scales (DASS; Lovibond & Lovibond, 1995; Pais-Ribeiro et al., 2004). Sixty Portuguese heterosexual men (Mage = 43,75; SD = 11,63) who were in cohabiting relationships with their partners took part in this research. The results showed associations between conformity to traditional masculine norms and the variables anxiety and relationship quality. More specifically, adherence to masculine norms that advocated homophobia was negatively associated with anxiety, and adherence to norms relating to the dimensions of violence and playboyism was negatively associated with relationship quality. This study reinforces the importance of addressing the complexity of traditional masculine norms in clinical practice and research, to promote healthier masculinities that benefit men's and women's mental health and relationship quality

Parentalidade Mindful durante o Período Pós-parto: o papel preditor da autocompaixão e da ligação mãe-bebé

Objetivos: O objetivo deste estudo foi compreender a contribuição de variáveis sociodemográficas e clínicas, autocompaixão e ligação mãe-bebé, na parentalidade mindful, numa amostra de mães durante o período pós-parto. Também foram exploradas as diferenças entre mães de nacionalidade portuguesa e nacionalidade brasileira nas variáveis de estudo. Método: Os participantes deste estudo foram 105 mães de bebés (0-12 meses) de nacionalidade portuguesa (83.8%) e brasileira (16.2%). O protocolo foi constituído por questionários de autorresposta (Escala de Autocompaixão – versão breve, Questionário de Ligação ao Bebé após o Nascimento e Escala de Mindfulness Interpessoal na Parentalidade – Versão Bebé respondidos online, e os dados analisados através do SPSS. Resultados: Os resultados demonstraram que a idade do bebé, a autocompaixão materna e a ligação mãe-bebé estão significativamente associados à parentalidade mindful, confirmando a hipótese de que as mães com níveis mais elevados de autocompaixão e uma ligação mãe-bebé mais funcional apresentam níveis superiores de parentalidade mindful. Conclusão: Intervenções clínicas focadas na promoção autocompaixão materna e uma ligação mãe-bebé funcional são importantes para promover a parentalidade mindful, durante o período pós-parto, particularmente nos primeiros meses. | Objectives: The aim of this study was to understand the contribution of sociodemographic and clinical variables, self-compassion, and mother-infant bonding to mindful parenting in a sample of mothers during the postpartum period. Additionally, differences between Portuguese and Brazilian mothers were explored across the study variables. Method: The study sample consisted of 105 mothers of infants (0-12 months), of Portuguese (83.8%) and Brazilian (16.2%) nationality. The protocol included self-report questionnaires (Self-Compassion Scale – Short Form, Postpartum Bonding Questionnaire, and Interpersonal Mindfulness in Parenting Scale – Infant Version) completed online, and data were analyzed using SPSS. Results: The results showed that the baby's age, maternal self-compassion and mother-baby bonding are significantly associated with mindful parenting, confirming the hypothesis that mothers with higher levels of self-compassion and a more functional mother-baby bond have higher levels of mindful parenting. Conclusion: Clinical interventions focused on promoting maternal self-compassion and a functional mother-baby bond are important for promoting mindful parenting during the postpartum period, particularly in the first few months

Anthropomorphism in Artificial Intelligence: a game-changer for brand marketing

The expansion of brands adopting artificial intelligence services with human characteristics, such as chatbots, has revolutionized digital marketing strategies, transforming how companies reach and engage customers. This technological innovation is reshaping digital interactions between companies and consumers, offering a more personalized and efficient experience. This study explores the influence of chatbot anthropomorphism on customer engagement and purchasing decision-making with brands that use this artificial intelligence service. Data from a questionnaire with 1319 participants was analyzed using partial least squares method. Chatbot anthropomorphism has a more positive influence on purchasing decision-making when this relationship is mediated by customer engagement. In turn, customer involvement also has a positive influence on decision-making. The results emphasize that for a greater influence of the chatbot's anthropomorphism on purchasing decision-making, the customer must first be engaged with the chatbot. This research illuminates a new path in the domain of AI-enabled brand interactions, showing the distinct influence of anthropomorphism in chatbots on customer satisfaction, trust and loyalty, thus revolutionizing traditional paradigms of consumer-brand engagement and decision-making processes. By exploring the intricate dynamics between customer engagement with anthropomorphized chatbots and purchasing decisions, this study breaks new ground, offering unprecedented insight into the transformative potential of human-like chatbot interactions in shaping consumer behavior and brand relationships

Relatório de Equivalência ao Mestrado em Psicologia Clínica

O presente relatório é elaborado com o objetivo de obtenção da equivalência ao grau de Mestre em Psicologia Clínica, na área de especialização em Terapias Cognitivo Comportamentais, de acordo com o regime especial de acreditação da formação académica e da experiência profissional, previsto no Regulamento Geral de Avaliação e Procedimentos Académicos do Instituto Superior Miguel Torga para os cursos de 2º ciclo. O objetivo deste documento é descrever as atividades profissionais e formativas relevantes realizadas na área da Psicologia, desde a conclusão da Licenciatura em Psicologia em 2005 até o presente. O relatório está estruturado em três partes principais. Na primeira parte, apresenta-se uma exposição detalhada do currículo, destacando o percurso formativo e profissional no domínio da psicologia. A segunda parte apresenta a experiência profissional mais significativa, nomeadamente a atividade desenvolvida ao nível da prevenção de comportamentos aditivos e dependências bem como a intervenção psicológica desenvolvida junto de estudantes do ensino superior. De referir ainda a apresentação de uma história clínica sobre um caso clínico com o diagnóstico de perturbação de ansiedade social, acompanhada de uma proposta de intervenção e de uma reflexão crítica. Por fim, a terceira parte oferece uma reflexão conclusiva sobre o percurso profissional descrito, discutindo as principais linhas de atuação que emergem desta área de especialização. | This report has been drawn up with the aim of obtaining the equivalent of a Master's degree in Clinical Psychology, in the area of specialization of Cognitive Behavioural Therapies, in accordance with the special system for accrediting academic training and professional experience, provided for in the General Regulations for Assessment and Academic Procedures of the Miguel Torga Higher Institute for 2nd cycle courses. The aim of this document is to describe the relevant professional and training activities carried out in the field of Psychology, from the conclusion of the Psychology degree in 2005 to the present day. The report is structured in three main parts. The first part gives a detailed account of the curriculum, highlighting the training and professional career in the field of psychology. The second part presents the most significant professional experience, namely the activity developed in the prevention of addictive behaviors and dependencies, as well as the psychological intervention developed with higher education students. It is also worth mentioning the presentation of a clinical case with a diagnosis of social anxiety disorder, accompanied by a proposal for intervention and a critical reflection. Finally, the third part offers a concluding reflection on the professional path described, discussing the main lines of action that emerge from this area of specialization

Avaliação do Risco em Violência Doméstica

A presente investigação tem como objetivo central estudar, analisar e comparar as respostas de vítimas de Violência Doméstica, atendidas numa estrutura de apoio à Vítima, a dois instrumentos de avaliação de risco em utilização em Portugal. Em questão, a Ficha RVD-1L, que é utilizado pelas forças de segurança em Portugal (Guarda Nacional Republicana e Polícia de Segurança Pública) e o Danger Assessment, que é utilizado pelas estruturas de apoio à vítima de Violência Doméstica. Para além disso, é feita uma análise de conteúdo comparativa entre as duas escalas. | The main objective of this research is to study, analyze and compare the responses of victims of Domestic Violence, assisted in a Victim Support Structure, to two risk assessment instruments in use in Portugal. These are the RVD-1L Form, which is used by the security forces in Portugal (National Republican Guard and Public Security Police) and the Danger Assessment, which is used by support structures for victims of Domestic Violence. In addition, a comparative content analysis is carried out between the two scales