Patients using the Mobile-Health Information System
can send SMS requests to a Frequently Asked Questions
(FAQ) web server with the expectation of receiving an appropriate
feedback on issues that relate to their health. The accuracy of
such feedback is paramount to the mobile search user. However,
automating SMS-based information search and retrieval poses
significant challenges because of the inherent noise in SMS
communication. First, in this paper an architecture is proposed
for the implementation of the retrieval process, and second, an
algorithm is developed for the best-ranked question-answer pair
retrieval. We present an algorithm that assists in the selection of
the best FAQ-query after the ranking of the query-answer pair.
Results are generated based on the ranking of the FAQ-query.
Our algorithm gives a better result in terms of average precision
and recall when compared with the naıve retrieval algorithm.Southern Africa Telecommunication Networks and Applications Conference (SATNAC)Department of HE and Training approved lis
