The impact of the ISO 9001:2015 on organisational change in South African organisations

Abstract

In order for organisations to grow and maintain their competitive advantage, change has become the norm. Quality management systems are increasingly being deployed as a means to maintain this advantage, and enhance the quality of product and service offerings. The implementation of the latest publication of ISO9001:2015 requires organisations to have a more holistic overview and understanding of leadership requirements, planning as well as the organisational context they operate in. A positivistic research paradigm, with a quantitative, explorative and deductive approach was used to conduct the study. The study explored the requirements of change in organisations implementing the latest publication of ISO9001:2015 within the Nelson Mandela Metropolitan area. It aimed at exploring the relationship between selected demographic variables, and the variables of the study. Lastly, the relationship between organisational context, planning and leadership (independent variables) and organisational change (dependent variable) were explored. The sample comprised of 81 organisations that were based in the Eastern Cape having their quality management systems based on the ISO9001 structure. A structured questionnaire with a Cronbach‘s alpha of more than 0.8 was used to collect data and distributed to lower, middle and upper level managers within these selected organisations. The empirical results indicated that the variables under study were prevalent in the organisations currently ISO9001 certified and in the process of implementing the latest version of the standard. However, the sizes of the studied organisations were found to present the most noteworthy differences, highlighting the current and future requirements for successful organisational change. Recommendations related to the findings were made for managers, as well as for research, and industry. Ethical principles were maintained throughout the study