Institut für Informationssysteme und Computer Medien (IICM)
Doi
Abstract
Social, technological and economic changes, citizen demand of services
modernization, new ICT developments related to the Internet of Things and an economic
situation that urges more efficient public administrations, have allowed the adoption of ICT by
municipalities in order to provide public services. All the foregoing constitutes a boost of the
smart city concept, which is considered in the scientific literature mainly from a technical point
of view, overlooking deeper analysis on the specific services being provided by means of smart
technologies. The current research identifies services provided using smart technologies at 26
Spanish smart cities and the degree of smart development of those cities based on which
services provide. The results highlight that the services most widely implemented are those that
allow direct reductions in local administration expenditure. On the other hand, the remaining
services enjoy greater perspectives of future development. Additionally, three groups of smart
city development have been identified, which allows benchmarking analysis and enhances the
exchange of information between the cities
