"First Online: 21 December 2016"Many Multiple Criteria Decision Analysis (MCDA) methods have been proposed
over the last decades. Some of the most known methods share some similarities in the
way they are used and configured. However, we live in a time of change and nowadays
the decision-making process (especially when done in group) is even more demanding and
dynamic. In this work, we propose a Multiple Criteria Decision Analysis method that includes
cognitive aspects (Cognitive Analytic Process). By taking advantage of aspects such
as expertise level, credibility and behaviour style of the decision-makers, we propose a
method that relates these aspects with problem configurations (alternatives and criteria preferences)
done by each decision-maker. In this work, we evaluated the Cognitive Analytic
Process (CAP) in terms of configuration costs and the capability to enhance the quality
of the decision. We have used the satisfaction level as a metric to compare our method with
other known MCDA methods in literature (Utility function, AHP and TOPSIS). Our method
proved to be capable to achieve higher satisfaction levels compared to other MCDA methods,
especially when the decision suggested by CAP is different from the one proposed by
those methods.This work was supported by COMPETE Programme (operational programme for competitiveness)
within project POCI-01-0145-FEDER-007043, by National Funds through the FCT – Fundação
para a Ciência e a Tecnologia (Portuguese Foundation for Science and Technology) within the Projects
UID/CEC/00319/2013, UID/EEA/00760/2013, and the João Carneiro PhD grant with the reference SFRH/BD/89697/2012.info:eu-repo/semantics/publishedVersio
