Prioritizing enabling factors for successful Radio Frequency Identification (RFID) implementation : the application of a multi-criteria decision-making method

Abstract

The purpose of this study is to prioritize enabling factors for successful Radio Frequency Identification (RFID) implementation. Multi-criteria decision making, based on Analytic Hierarchy Process (AHP) method was adopted for prioritizing enabling factors for successful RFID implementation. The study involves four phases, which include: (1) assessment of potential enabling factors and performance measures in RFID implementation; (2) development of the problem structure in order to form the AHP model; (3) soliciting experts' opinions; and (4) prioritise those enabling factors. Twelve experts, consisting of five academics and researchers, and seven suppliers and manufacturers of RFID, were interviewed. Expert ChoicerM software was used to calculate the normalized and unique priority weights. The results of the data analysis determined the relative importance of individual factors, and in turn identified the enabling factors on which organizations should consolidate their efforts in the process of implementing RFID. These factors include top management commitment, training and education of employees, establishing an effective business network, ensuring the technological compatibility among users, and implementing effective project management. Recommendations for practitioners (management) to implement this technology in both manufacturing and retailing business are proposed