'Novosibirsk State University of Architecture and Civil Engineering (Sibstrin)'
Abstract
Lean Thinking is an important pillar in the success of any program of
continuous improvement process. Its tools are useful means in the
analysis, control and organization of important data for correct
decision making in organizations.
This project had as main objective the design of a program of quality
improvement in Eurico Ferreira, S.A., based on the evaluation of
customer satisfaction and the implementation of 5S. Subsequently,
we have selected which business area of the company to address.
After the selection, there was an initial diagnostic procedure,
identifying the various points of improvement to which some tools of
Lean Thinking have been applied, in particular Value Stream
Mapping and 5S methodology. With the first, we were able to map
the current state of the process in which all stakeholders were
represented as well as the flow of materials and information
throughout the process. The 5S methodology allowed to act on the
wastage, identifying and implementing various process
improvements