This article is a case study of a Social Economic Organization, where we will examine, in the light
of the literature on strategic management, and innovation, its organizational change, which was
critical to ensure its survival. Through this case study we intend to increase the understanding and
the knowledge on the main motivations, barriers and facilitating factors leading to the improvement
of the quality of the services, and the efficiency of the management of the Social Economy
Organizations, which contribute to its competitiveness and sustainability. The case study
highlights a number of best practices in the design of structured innovation processes, which were
supported by the Portuguese Program Q3-Qualifying the Third Sector, which may help
similar organizations to improve their innovation and organizational processes, which are essential to
increase their competitiveness and sustainability.Fundação para a Ciência e Tecnologia, PEst- OE/EME/UI0252/201
