From the point of view of the Citizen, Justice is not always readily
accessible. Either because it is a lengthy process, potentially
expensive, sometimes unclear or simply scary, people will often
avoid or withdraw from a judicial process, especially in those
cases that involve relatively small amounts. This results in the
giving up of a basic right, with the potential loss of rightful
benefits. In this paper we briefly analyze the main aspects that
impair access to Justice nowadays. We then move on to look at
recent technological developments in the field of Online Dispute
Resolution to argue that these can, in the near future, have a
significant role in improving access to Justice. Specifically, we
analyze the UMCourt Conflict Resolution Framework, developed
by our research team, and address the different dimensions in
which such tools contribute to make Justice more accessible,
namely through better access to useful information, support in
decision-making or more cost-effective processes.Development Fund through the COMPETE Programme
(operational programme for competitiveness) and by National
Funds through the FCT - Fundação para a Ciência e a Tecnologia
(Portuguese Foundation for Science and Technology) within
projects FCOMP-01-0124-FEDER-028980 (PTDC/EEISII/1386/
2012) and PEst-OE/EEI/UI0752/201
