Measuring customer satisfaction: Fact and artifact
- Authors
- A. Diamantopoulos
- Alan R. Andreasen
- Alex C. Michalos
- Alice M. Isen
- Allen Parducci
- Amos Tversky
- Andrew Kohut
- Angus Campbell
- Barry A. Tanner
- Bill Underwood
- Blair Justice
- Bruce Headey
- Claes Fornell
- Daniel Kahneman
- Daniel Kahneman
- David J. Reibstein
- Dick A. Francken
- Donald A. Hughes
- Donna Diblase
- Douglas H. Wedell
- Ernest R. Cadotte
- Frank M. Andrews
- Fritz Strack
- Fritz Strack
- H. Keith Hunt
- Howard Schuman
- Irwin P. Levin
- Irwin P. Levin
- Ivan C. Smith
- Jack L. Engledow
- Jacob Jacoby
- Jacob Jacoby
- James U. McNeal
- Jay L. Lebow
- Jay L. Lebow
- John A. Czepiel
- John E. Swan
- John E. Swan
- John E. Ware
- John E. Ware
- John E. Ware
- Judith H. Hall
- Kate Bertrand
- Kate Bertrand
- Kate Fitzgerald
- Lee Willerman
- Marilyn J. Floyd
- Marsha L. Richins
- Maurice LeVois
- McKee J. McClendon
- Michal Weinstein
- Morris A. Okun
- N. El-Guebaly
- Norbert Schwarz
- Norbert Schwarz
- Peter C. Wilton
- Priscilla A. LaBarbara
- R. Neil Maddox
- Randy J. Larsen
- Richard L. Oliver
- Richard L. Oliver
- Richard N. Cardozo
- Robert A. Emmons
- Robert A. Peterson
- Robert A. Peterson
- Robert A. Westbrook
- Robert A. Westbrook
- Robert A. Westbrook
- Robert A. Westbrook
- Robert J. McMahon
- Rolph E. Anderson
- Ronald D. Anderson
- Ronald Paul Hill
- Sally A. Lloyd
- Seymour Sudman
- Stephane Sabourin
- Stephane Sabourin
- Tom W. Smith
- Trevor A. Fisk
- Ved Prakash
- William O. Bearden
- William R. Wilson
- Publication date
- Publisher
- 'Springer Science and Business Media LLC'
- Doi
Abstract
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Last time updated on 26/11/2020