Determining continuity of quality in e-government systems : a Kenyan government perspective. Thesis

Abstract

Partial fulfillment for award of the degree of Masters of Science in Information Technology.This research set to investigate and identify ways through which the Kenyan government would achieve a sustainable quality as it embarks on e-government systems adoption and implementation. The main focus of the research was the skill and expertise in the private sector, which goes unexploited the government on the basis of its interaction with the private sector. This research looks into ways the two parties would be involved in a long-term partnership guided by a framework to ensure that the quality of information systems remains sustainable. The research identified that there is an existing 90% involvement of the private sector in the development of the government’s information system a fact that justifies the possible partnership of the two parities. Besides, the research identified that attained quality in the implementation of Information Systems in the public sector has been as a result of existing frameworks. This justified the utilization of a framework to determine how quality in the e-government systems would be sustained. The information collected was used to come up with a framework that was derived from frameworks employed elsewhere in the developed countries, that would ensure that attained quality in e-government systems remained sustainable while at the same time be realized in the upcoming systems