Salisbury, Joseph G. T

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San Jose State University

The hierarchy\u27s perceptions of customer satisfaction

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San Jose State UniversitySJSU ScholarWorksMaster's Theses Master's Theses and Graduate Research1996The hierarchy's perceptions of customer satisfactionJoseph G. T SalisburySan Jose State UniversityFollow this and additional works at: https://scholarworks.sjsu.edu/etd_thesesThis Thesis is brought to you for free and open access by the Master's Theses and Graduate Research at SJSU ScholarWorks. It has been accepted forinclusion in Master's Theses by an authorized administrator of SJSU ScholarWorks. For more information, please contact scholarworks@sjsu.edu.Recommended CitationSalisbury, Joseph G. T, "The hierarchy's perceptions of customer satisfaction" (1996). Master's Theses. 1291.DOI: https://doi.org/10.31979/etd.wyes-2vs5https://scholarworks.sjsu.edu/etd_theses/1291

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The hierarchy\u27s perceptions of customer satisfaction

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