Ajzen I

Bagozzi RP

Bhattacherjee A

Chin WW

Chircu AM

Gallivan MJ

Gefen D

Jasperson JS

Lewis W

Liang H

Marcoulides GA

Monczka R

Pavlou PA

Petter S

Ralph W

Ramkumar M

Rogers EM

Straub D

Suh B

 This paper presents an extension to the technology acceptance model (TAM) that empirically investigates the impact of managerial interventions (user training, top management support, and technical support) and user-level cognitive belief factors (perceived usefulness, perceived ease of use, perceived complexity and trust) in influencing organizational buyers’ behavioral intention to accept e-procurement services. The primary objective of our research is to evaluate an extended technology acceptance model to understand organizational buyers’ intention to accept e-procurement services thereby integrating both organizational and user-level factors in a mandatory acceptance environment. Further, to develop finer-grained insights, we also investigate the mediating roles of the cognitive belief factors in the relationship between managerial interventions and behavioral intention. Unlike most prior e-procurement research, we focus on individual buyers’ acceptance intention, rather than examining e-procurement implementation and adoption issues at the organizational level. We test our hypotheses with survey data collected from 132 organizational buyers utilizing e-procurement services. The results show that perceived usefulness, perceived ease of use, perceived complexity, and trust are the direct predictors of organizational buyers’ behavioral intention to accept e-procurement services. There is no direct effect of managerial interventions on behavioral intention to accept e-procurement services. </jats:p

M. Ramkumar

Mamata Jenamani

Crossref

Service Science

Organizational Buyers’ Acceptance of Electronic Procurement Services—An Empirical Investigation in Indian Firms

Organizational Buyers’ Acceptance of Electronic Procurement Services—An Empirical Investigation in Indian Firms

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