Implementing continuous auditing processes in Quality Management

Abstract

The aim of this thesis work was to create an internal quality audit system for Sallila Energia Oy. The thesis work is based on the ISO standards, that the Sallila Energia follows. The logic behind the internal quality audit system also works for other standards and supports an organization in achieving compliance and performance through continuous development. Altogether, the standards were parsed into 441 requirements, consisting of four different standards. The internal auditing system contains each of these requirements with one row per requirement. The row contains information of whether it has been completed or not (marked with either “k” for compliance or “?” for need of further specifications or development before compliance), action to be taken and further information regarding the implementation of the potential change or changes. The implementation was supported by the PDSA (Plan-Do-Study-Act) theory, of which the plan and do-phases were part of this thesis work. Findings of this paper show that continuous internal auditing routines function as a base for the development of organizational process planning, and that the internal auditing can raise the organization from being standard complying to being a platform for organizational performance through continuous auditing principles. The internal audit system can be found in Appendix IV