IEEE Region 10's Annual International Conference, Proceedings1144-14985QX

Singh Dhaliwal, Jasbir

Tung, Lai Lai

Group Support Systems (GSS) have been shown to improve the satisfaction and performance of multi-user decision making processes. This study describes how they can be used to acquire knowledge from multiple domain experts for building the explanation facilities of expert systems. In the first stage of the research, a manual iterative Delphi approach was used to acquire knowledge from five experts to build the explanation facility of a financial analysis expert system. In the second stage, which is proposed in this paper, the researchers utilize GSS tools to repeat the acquisition of knowledge in a computer supported cooperative work environment. By comparing the \u27manual\u27 and the \u27computer supported cooperative work\u27 procedures, the study attempts to empirically evaluate the usefulness of GSS tools for supporting the acquisition of knowledge from multiple experts

Supporting inter-expert cooperative work in expert system development

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