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A Study on the Effects of Service Quality Factors of Korean Franchises Foodservice Industry in China on Customer Satisfaction and Loyalty
Authors
Boulding
Brady
+26 more
Brady
Gronroos
Hellier
Lee
Oliver
Oliver RL
Parasuraman
Reich
Shroeder
Smith
Swinyard
Turley
A. Woodside
Young
Zeithaml
김영국
김홍범
박정하
서창적
안성식
이동대
이원갑
이유재
이재련
조우제
한상린
Publication date
Publisher
'Korea Research Academy of Distribution and Management'
Doi
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Abstract
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Last time updated on 01/11/2020