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The Influence of Service Recovery Justice on Relationships Quality, Emotion and Intention Behavior
Authors
Adams J. S.
J. C. Anderson
+64 more
J. C. Anderson
R. P. Bagozzi
J. Baker
C. Bell
R. J. Bies
M. J. Bitner
J. G. Blodgett
W. Boulding
D. E. Bowen
A. Chaudhuri
J. C. Chebat
E. C. Clemmer
J. Cronin
A. L. Crosby
B. Davis-Sramek
W. V. Dolen
P. M. Donney
F. R. Dwyer
M. J. Etzel
J. P. Forgas
C. Fornell
A. Geva
S. W. Gilliland
C. Goodwin
J. Greenberg
E. Gummesson
C. W. Hart
M. A. Hocutt
K. D. Hoffman
M. B. Holbrook
Y. C. Hsieh
S. M. Keaveney
S. W. Kelley
S. W. Kelley
M. Lund
H. K. Lundeen
A. S. Mattila
A. S. Mattila
J. G. Maxham Ⅲ
C. Moorman
C. Moorman
M. R. Morgan
R. L. Oliver
R. L. Oliver
R. L. Oliver
M. T. Pham
F. F. Reicheld
M. L. Richins
R. T. Rust
D. K. Ruyter
A. K. Smith
R. A. Spreng
K. Stobacka
D. Stokes
A. G. Woodside
A. B. Woszczynski
V. A. Zeithaml
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'Korean Academy of Commodity Science & Technology'
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Abstract
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Last time updated on 01/11/2020