ICIS 2007 Proceedings - Twenty Eighth International Conference on Information System

Dutta, Amitava

Kankanhalli, Atreyi

Roy, Rahul

English

AIS Electronic Library (AISeL)

Association for Information SystemsAIS Electronic Library (AISeL)ICIS 2007 Proceedings International Conference on Information Systems(ICIS)December 2007The Dynamics of Sustainability of ElectronicKnowledge RepositoriesAmitava DuttaGeorge Mason UniversityAtreyi KankanhalliNational University of SingaporeRahul RoyIndian Institute of Management CalcuttaFollow this and additional works at: http://aisel.aisnet.org/icis2007This material is brought to you by the International Conference on Information Systems (ICIS) at AIS Electronic Library (AISeL). It has been acceptedfor inclusion in ICIS 2007 Proceedings by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contactelibrary@aisnet.org.Recommended CitationDutta, Amitava; Kankanhalli, Atreyi; and Roy, Rahul, "The Dynamics of Sustainability of Electronic Knowledge Repositories" (2007).ICIS 2007 Proceedings. 52.http://aisel.aisnet.org/icis2007/52Twenty Eighth International Conference on Information Systems, Montreal 2007 1THE DYNAMICS OF SUSTAINABILITY OF ELECTRONICKNOWLEDGE REPOSITORIESAmitava DuttaSchool of ManagementGeorge Mason UniversityFairfax, VA  22030adutta@gmu.eduAtreyi KankanhalliDepartment of Information SystemsSchool of ComputingNational University of Singaporedisatrey@nus.edu.sgRahul RoyMIS GroupIndian Institute of Management CalcuttaCalcutta 700104, Indiarahul@iimcal.ac.inAbstractElectronic knowledge repositories (EKR) are the most common form of knowledge management system implemented by organizations.  After inception, some EKRs become self-sustaining successes but others atrophy from lack of use. The literature has identified multiple factors that contribute to the success or ultimate demise of EKRs, such as incentives, system capability, and management promotion. However, it is unclear how these factors interact over time in determining the sustainability of EKRs. We use the system dynamics methodology to develop a holistic causal model of this interaction among the different factors. The model helps identify the mechanics underlying the usage patterns experienced by EKRs.  The model structure is first verified through a focus group consisting of KM academics and practitioners.  We then report initial results from simulating this model under different scenarios of management interventions and technology features to better understand the conditions that lead to self sustaining, and therefore successful, EKRs.Keywords: Electronic knowledge repositories, sustainability, system dynamics, modeling.

The Dynamics of Sustainability of Electronic Knowledge Repositories

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