Delivered at the Thirty-Second National LOEX Library Instruction Conference, Ypsilanti, MI, May 2004

Sugarman, Tammy S.

Thaxton, Mary Lyn

English

ScholarWorks @ Georgia State University

Georgia State UniversityScholarWorks @ Georgia State UniversityUniversity Library Faculty Presentations Georgia State University Library5-2004Leveraging the Library Liaison OrganizationalModel to Provide and Manage an EffectiveInstruction ProgramTammy S. SugarmanGeorgia State University, tsugarman@gsu.eduMary Lyn ThaxtonGeorgia State University, lthaxton@gsu.eduFollow this and additional works at: https://scholarworks.gsu.edu/univ_lib_facpresPart of the Library and Information Science CommonsThis Presentation is brought to you for free and open access by the Georgia State University Library at ScholarWorks @ Georgia State University. It hasbeen accepted for inclusion in University Library Faculty Presentations by an authorized administrator of ScholarWorks @ Georgia State University.For more information, please contact scholarworks@gsu.edu.Recommended CitationSugarman, Tammy S. and Thaxton, Mary Lyn, "Leveraging the Library Liaison Organizational Model to Provide and Manage anEffective Instruction Program" (2004). University Library Faculty Presentations. 20.https://scholarworks.gsu.edu/univ_lib_facpres/201Leveraging the Liaison Model for InstructionTammy SugarmanLyn ThaxtonLOEX 2004Background Georgia State University University Library Library Faculty2Liaison Model Development Liaison responsibilities Organizational modelOrganizational Chart –Bibliographer Model (pre 1998)University LibrarianCollection Development Information ServicesBibliographers(5)Reference Librarians(10)3Organizational ModelLiaisons (1998-2002)University LibrarianAssoc. ULTechnical ServicesAssoc. ULPublic ServicesCollection Development Information ServicesLiaisons (8)Head, ReferenceHead, InstructionLiaisons (8)Instruction Libs. (1-2)StaffOrganizational ModelL&RS, I&LTS (2002-2003)Assoc. ULPublic ServicesLiaison & ResearchServicesInstruction & LearningTechnology Srvcs.Liaisons(17)Staff (1)Instruction Coord.Instruction Libs. (2)Staff (6-8)Gov. Docs.4Organizational ChartL&RS, I&RS (2003-2004)Assoc. ULPublic ServicesLiaison & ResearchServices (Co-Head)Liaison & ResearchServices (Co-Head)Instruction & ReferenceServicesLiaisons (7-8) Liaisons (7-8)Liaisons (1) Instruction Lib.(2)Staff (6-8)Gov. DocsOrganizational Chart (2004- ) Research, Instruction, Reference, OutreachAssoc. Univ. LibrarianPublic ServicesResearch Instructional Srvcs. Reference OutreachLiaisonsup to 7Instruction Libr.(2)Liaisons(2)Gov. DocsLiaisons(up to 7)Liaisons(2)Staff5Instruction Program Overview Staffing Scheduling Process Collection of Data Evaluation of LiaisonsInstruction Request from Faculty6Instruction Form - LibrarianInstruction Database Record7Instruction Stats - AggregateInstruction Stats - Librarian8Benefits for Instruction New areas for instruction Focused assignments Growth in number of students taught Repeat businessChallenges Space Varying demand among liaisons Training9Future Portfolios Training Tutorials Outcome research WebCT VistaKeys to Success Automation Liaison job responsibilities Teaching Promotion of instruction Administrative “buy-in”10Contact InformationTammy SugarmanDepartment Head, Instructional ServicesUniversity Librarytsugarman@gsu.eduM. Lyn ThaxtonCo-Interim Department Head, Liaison & Research ServicesUniversity Librarylthaxton@gsu.edu

Leveraging the Library Liaison Organizational Model to Provide and Manage an Effective Instruction Program

Georgia State University

Georgia State University
ScholarWorks @ Georgia State University
University Library Faculty Presentations Georgia State University Library
5-2004
Leveraging the Library Liaison Organizational
Model to Provide and Manage an Effective
Instruction Program
Tammy S. Sugarman
Georgia State University, tsugarman@gsu.edu
Mary Lyn Thaxton
Georgia State University, lthaxton@gsu.edu
Follow this and additional works at: https://scholarworks.gsu.edu/univ_lib_facpres
Part of the Library and Information Science Commons
This Presentation is brought to you for free and open access by the Georgia State University Library at ScholarWorks @ Georgia State University. It has
been accepted for inclusion in University Library Faculty Presentations by an authorized administrator of ScholarWorks @ Georgia State University.
For more information, please contact scholarworks@gsu.edu.
Recommended Citation
Sugarman, Tammy S. and Thaxton, Mary Lyn, "Leveraging the Library Liaison Organizational Model to Provide and Manage an
Effective Instruction Program" (2004). University Library Faculty Presentations. 20.
https://scholarworks.gsu.edu/univ_lib_facpres/20
1Leveraging the Liaison Model 
for Instruction
Tammy Sugarman
Lyn Thaxton
LOEX 2004
Background
? Georgia State University
? University Library
? Library Faculty
2Liaison Model
? Development
? Liaison responsibilities
? Organizational model
Organizational Chart –
Bibliographer Model (pre 1998)
University Librarian
Collection Development Information Services
Bibliographers
(5)
Reference Librarians
(10)
3Organizational Model
Liaisons (1998-2002)
University Librarian
Assoc. UL
Technical Services
Assoc. UL
Public Services
Collection Development Information Services
Liaisons (8)
Head, Reference
Head, Instruction
Liaisons (8)
Instruction Libs. (1-2)
Staff
Organizational Model
L&RS, I&LTS (2002-2003)
Assoc. UL
Public Services
Liaison & Research
Services
Instruction & Learning
Technology Srvcs.
Liaisons
(17)
Staff (1)
Instruction Coord.
Instruction Libs. (2)
Staff (6-8)
Gov. Docs.
4Organizational Chart
L&RS, I&RS (2003-2004)
Assoc. UL
Public Services
Liaison & Research
Services (Co-Head)
Liaison & Research
Services (Co-Head)
Instruction & 
Reference
Services
Liaisons (7-8) Liaisons (7-8)
Liaisons (1) Instruction Lib.(2)
Staff (6-8)
Gov. Docs
Organizational Chart (2004- ) 
Research, Instruction, Reference, Outreach
Assoc. Univ. Librarian
Public Services
Research Instructional Srvcs. Reference Outreach
Liaisons
up to 7
Instruction Libr.
(2)
Liaisons
(2)
Gov. Docs
Liaisons
(up to 7)
Liaisons
(2)
Staff
5Instruction Program
? Overview
? Staffing
? Scheduling Process
? Collection of Data
? Evaluation of Liaisons
Instruction Request from Faculty
6Instruction Form - Librarian
Instruction Database Record
7Instruction Stats - Aggregate
Instruction Stats - Librarian
8Benefits for Instruction
? New areas for instruction
? Focused assignments
? Growth in number of students taught
? Repeat business
Challenges
? Space
? Varying demand among liaisons
? Training
9Future
? Portfolios
? Training
? Tutorials
? Outcome research
? WebCT Vista
Keys to Success
? Automation
? Liaison job responsibilities
? Teaching
? Promotion of instruction
? Administrative “buy-in”
10
Contact Information
Tammy Sugarman
Department Head, Instructional Services
University Library
tsugarman@gsu.edu
M. Lyn Thaxton
Co-Interim Department Head, Liaison & 
Research Services
University Library
lthaxton@gsu.edu


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Leveraging the Library Liaison Organizational Model to Provide and Manage an Effective Instruction Program

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