For decades, emergency departments (EDs) have struggled with overuse. Children who receive their primary care at a community health clinic or who are Medicaid-insured are twice as likely as private practice patients to seek care in the ED. Additionally, many New American families do not have a comprehensive understanding of the US healthcare system. A pamphlet was created as a health literacy intervention for parents to better understand when to call 911, visit the ED, or go to a primary care provider. The pamphlet is being translated into 8 languages commonly spoken by New American families in Chittenden County, VT.https://scholarworks.uvm.edu/fmclerk/1524/thumbnail.jp

Thornburgh, Trina

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University of VermontScholarWorks @ UVMFamily Medicine Clerkship Student Projects Larner College of Medicine2019When to Bring Your Child to the EmergencyRoom: a pamphlet for parentsTrina ThornburghUniversity of VermontFollow this and additional works at: https://scholarworks.uvm.edu/fmclerkPart of the Medical Education Commons, and the Primary Care CommonsThis Book is brought to you for free and open access by the Larner College of Medicine at ScholarWorks @ UVM. It has been accepted for inclusion inFamily Medicine Clerkship Student Projects by an authorized administrator of ScholarWorks @ UVM. For more information, please contactdonna.omalley@uvm.edu.Recommended CitationThornburgh, Trina, "When to Bring Your Child to the Emergency Room: a pamphlet for parents" (2019). Family Medicine ClerkshipStudent Projects. 468.https://scholarworks.uvm.edu/fmclerk/4681When to Bring Your Child to the Emergency Room: a pamphlet for parentsTrina ThornburghFamily Medicine Rotation, March-April 2019Community Health Centers of Burlington (CHCB)Mentors: Drs. Stein and DorwartThe Problem2❖ Since 2000, the number of ED visits in the United States has increased at almost twice the rate of population growth. [5]❖ After patients over the age of 65, children have the highest ED visit rate of any age group. The majority of pediatric visits are not for acute injury and illness, and visits spike during evening and weekend hours. [1]❖ Children who receive their primary care at a community health clinic or who are Medicaid-insured are twice as likely as private practice patients to seek care in the ED. [1]❖ Many New American families do not have a comprehensive understanding of the US healthcare system; in a Midwest study where refugees from Bhutan (Nepali speakers) and Somalia were asked about what they would do if they had a health problem, they said “call 911” or “go to the emergency room,” and did not mention calling their primary care provider. [4]❖ There is a need for low-barrier, accessible education for low income immigrant and non-immigrant parents surrounding the appropriate response to pediatric illness and emergency.Public Health Cost: Vermont3a❖ However, ED visits for non-emergent conditions are consistently higher in the Medicaid population [6]: ❖ Frequency of ED visits for possible emergencies overlap between privately insured and Medicaid patients [6]:Public Health Cost: Vermont❖ ED overcrowding diverts resources from true emergencies creating delays in diagnosis/treatment and a lower quality of patient care. Children are especially vulnerable to medical errors in an overcrowded ED because of their variability in size and age-specific needs. [1]❖ Families spend hours waiting for care that would have been more efficiently provided through a medical home or urgent care office. This places strain on families and can impact parents’ work and childcare needs.❖ Estimated cost for a UVM ED low to moderate severity visit: $320-600; estimated cost for a CHCB sick visit: $90-300, with a sliding scale available for uninsured/low-income families.3b❖ In Burlington and across the state, pediatric visits to the ED are over two times as frequent in the Medicaid vs. privately insured population. [7]4aCommunity Perspective 1❖ Takeaways from an interview with Dr. Michelle Dorwart, Family Practice physician and head Quality Improvement provider at CHCB:❖ Anecdotally, it appears that CHCB pediatric patients are more likely than adults to use the ED for minor illnesses. ❖ From ED follow-up appointments, it seems that fever is the most common reason parents bring their child to the ED during off-hours. A possible explanation is that parents are frequently instructed in the peripartum period to bring a newborn with a fever over 100.4 to the ED. Parents may then associate a fever with emergency beyond the first few months of life. A resource given at peripartum and new patient office visits could mitigate this issue. ❖ In the New American population, contacting CHCB for advice may be a barrier in itself. The phone answering system may be unfamiliar, or a parent might worry they won’t have access to an interpreter over the phone.4bCommunity Perspective 2❖ Takeaways from an interview with Dr. Stephen Leffler, Emergency Medicine Physician and Chief Population Health and Quality Officer at UVMMC:❖ Chittenden County does not see as much ED overuse as the rest of the state and country. This is chiefly because the Pediatric and Family Medicine offices here have extended hours and have worked hard to make themselves more accessible over the past ten years. ❖ Parents that bring their children to the UVMMC ED for non-emergent reasons might do so because they have a work schedule that precludes them from bringing their child to their PCP or cannot afford child care. ❖ It is challenging while in the ED environment to have a conversation with a New American family through an iPad/phone interpreter about which illnesses require the ED vs. a primary care appointment. ❖ By law, EDs cannot turn away or discourage people from seeking care. For this reason, the most appropriate place for the pamphlet would be in Pediatric and Family Medicine offices.  5Intervention and Methodology❖ Rationale:❖ “The best time to educate families about the appropriate use of an ED, calling 911, or calling the regional poison control center is before the emergency occurs.”—American Academy of Pediatrics [2] ❖ A 2009 study found that health literacy interventions may reduce nonurgent emergency department visits, alleviating emergency department overcrowding and slowing the associated rising costs. [3]❖ Intervention:❖ A pamphlet was created to educate parents about when to call 911, visit the emergency room, or go to a primary care provider❖ The pamphlet outlined in plain language scenarios warranting emergency care and explained the purpose of each health care setting; links to online content about children’s health were provided on the back page ❖ The pamphlet is in the process of translation into 8 languages with the assistance of UVMMC Language Access Services: French, Karen, Mai Mai, Nepali, Somali, Spanish, Swahili, and Vietnamese ❖ The pamphlet will be available in the CHCB waiting room and for providers to hand out at well child checks and at ED follow-up appointments; it will also be accessible via the UVMMC language access intranet page6Results: EnglishThis pamphlet is the original; some language and formatting will change during the translation process. Thank you to Lynette Reep, Interpreter Coordinator at UVMMC Language Access Services.7Evaluation of Effectiveness ❖ This project was limited by:❖ Absence of a survey or data-gathering process within the target populations❖ Author’s insufficient knowledge of refugee culture and perspectives on health❖ Author’s inexperience with health literacy interventions❖ Possible methods to evaluate its effectiveness are:❖ Use EHR data to compare pediatric patient ED visits pre- and post-availability of the pamphlet at CHCB❖ After the pamphlet was made available, ask New American parents at well child checks about their understanding of the US medical system❖ Ask all parents of children with recent ED visits why they thought the ED was the appropriate choice, then compare their responses to information in the pamphlet to identify weaknesses in messaging8Recommendations for Future Projects❖ Conduct interviews in the community with New American and low-income families about their understanding of healthcare options for their children❖ Work alongside refugee resettlement programs and local parenting classes to include this content in their healthcare education❖ Lead focus groups in the target populations to review the brochure and make necessary changes ❖ Create a guide for emergency department physicians to use while educating families about this topic through an interpreter ❖ Collaborate with VT Medicaid and Dr. Dynasaur to provide similar information during the application/renewal process9References1. Emergency department overcrowding and children. Mark A. Hostetler et al, Subcommittee on Emergency Department Overcrowding and Children, Section of Pediatric Emergency Medicine, American College of Emergency Physicians. Pediatr Emerg Care. 2007 Jul; 23(7): 507–515.2. Overcrowding crisis in our nation's emergency departments: is our safety net unraveling? American Academy of Pediatrics Committee on Pediatric Emergency Medicine. Pediatrics. 2004 Sep; 114(3): 878–888.3. Impact of a Health Literacy Intervention on Pediatric Emergency Department Use. Herman, Ariella PhD et al. Pediatric Emergency Care: July 2009 - Volume 25 - Issue 7 - p 434-438. 4. Understanding Refugees’ Perceptions of Health Care in the United States. Worabo, Heidi J. et al. The Journal for Nurse Practitioners, Volume 12, Issue 7, 487-494.5. Evaluating the impact of emergency department crowding on disposition patterns and outcomes of discharged patients. Mahshid Abir et al. International Journal of Emergency Medicine. 2019 12:46. Figures generated by the Healthcare Costs and Utilization Project Fast Stats “State Trends in Emergency Department Visits by Payer”7. Figure generated by the Dartmouth Atlas of Health “Emergency Room Visits Per 1,000 Children”

When to Bring Your Child to the Emergency Room: a pamphlet for parents

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