Learn about an innovative and collaborative project in which instruction librarians worked with their institution’s Registrar’s Office to integrate library resources and services into a campus-wide portal. Integration has been implemented in two phases: the development of a global library page for all campus-users, then customized date-specific content for targeted groups of students and employees based on characteristics including major and academic status

Atwood, Gary S.

Benson, Daisy

DeSanto, Daniel

Sherriff, Graham

English

UVM ScholarWorks

University of VermontScholarWorks @ UVMUniversity Libraries Faculty and Staff Publications University Libraries5-6-2019Our Library, Your Portal: Integrating DynamicLibrary Content Into A Campus PortalDaisy BensonUniversity of VermontGary S. AtwoodUniversity of VermontDaniel DeSantoUniversity of VermontGraham SherriffUniversity of Vermont, graham.sherriff@uvm.eduFollow this and additional works at: https://scholarworks.uvm.edu/libfacpubPart of the Library and Information Science CommonsThis Presentation is brought to you for free and open access by the University Libraries at ScholarWorks @ UVM. It has been accepted for inclusion inUniversity Libraries Faculty and Staff Publications by an authorized administrator of ScholarWorks @ UVM. For more information, please contactdonna.omalley@uvm.edu.Recommended CitationBenson, D., Atwood, G. S., DeSanto, D., & Sherriff, G. (2019, May 6). Our library, your portal: Integrating dynamic library contentinto a campus portal. Presentation at the annual meeting of the Association of College & Research Libraries-New England Chapter,Portland, ME.Our Library, Your Portal: Integrating Dynamic Library Content Into A Campus PortalDaisy Benson, Gary S. Atwood, Dan DeSanto, & Graham SherriffACRL NEC: Opening Doors for Each Other - March 6, 2019A portal will generally:1. allow a single user authentication and authorization step at the initial point of contact to be applied to other entities within the portal;2. allow multiple sources of information (“channels”) to be displayed on a single screen;3. provide personalization of channels, based on each user’s characteristics;4. allow user personalization of the look-and-feel of the interface;5. provide a consistent style of access to diverse information sources, including legacy applications;6. facilitate transaction processing as well as simple data access.(Carden, 2004 - our emphasis)Statement of Purpose“... The aim and scope of the project ... is not to reproduce the Libraries’ website or LibGuides.”Our Development ProcessSummer & Fall 2018Prototyping of Phase OneDevelop content in LibGuides that we push to the portal. Test function and design.January 2019Went Live with Phase OneAfter communicating with internal constituents and getting ﬁnal go ahead, site went live.Late 2014First Conversations with DevelopersAlthough portal developers were interested in project at this time our participation was put on hold due to  impending changeover in portal management tool. Spring 2018Develop Statement of Purpose and Wireframe for ContentReconnect with developers. They are excited to work on this and provide us with a “page” in the portal. Write statement of purpose, identify project as having two phases, and engage in card sorting and wireframe development.Summer & Fall 2019Prototyping of Phase TwoWork with liaisons to develop content targeted at speciﬁc cohorts of students, faculty, or staff.Statement of Purpose“The aim and scope of the project is to strategically position dynamic, responsive information about research services in a venue with which students frequently interact. It is not to reproduce the Libraries’ website or LibGuides.”PHASE 1 - A Library Tab in the PortalNot the WebsitePhase One Card SortsPhase One WireframeEach content area here will become a “box” or “channel” on a page for the Libraries in the Portal.The Final Wireframe Includes Boxes for:● Research Guides - Subject & Class Guides● Search our Collections - Discovery Tool, Databases, & SFX Journal Title Search● The Research Roadmap - suite of tutorials● Quick Links to the three libraries● Ask a Librarian Services - also supported with a pop-out chat widget● Features Box - rotating content● A box for each of the 3 libraries on campusWhy LibGuides?● Individual LibGuides boxes can map to a box in the Portal● Each box is a clean slate (no system-wide headers or navigation)● Automated updates of some content with widgets● Direct control of box content● Ability assign variable rights to our contentPrototyping & Management in LibGuides Prototyping & Management in LibGuidesThe Libraries Page in the PortalWhat have we observed so far?ObservationsTotal Number of Hits for the Library Page in MyUVMPortal Usage is ConsistentChat Reference Widget Embedded in the PortalIncreased Visibility & Use of Instructional ResourcesPHASE 2 - The Student Landing PageCollege of Education and Social Services First-Year StudentCollege of Arts and Sciences UndergradNursing and Health Sciences UndergradLibraries Box: For a Second Year History MajorA history major in their second year at UVM will be introduced to methods for working with primary and secondary sources. In the Libraries channel, they could see:● Digitized newspaper collections● Tutorials on how to search for primary material in the Libraries catalog● Featured collections in the Silver Special Collections Library● Information on Chicago citation styleLibraries Box: For a Second-Year Nursing MajorA second-year nursing major who is expected to develop a research topic might see on their MyUVM homepage throughout the semester:● Our Engaging with Information tutorial ● Libraries Research Guides for Nursing● Links to PubMed or CINAHL and search guides to these resources● APA citation helpLibraries Box:  For a Graduate StudentA graduate student about to begin their first semester at UVM might see on their MyUVM homepage:● Citation management software● Interlibrary Loan and Document Delivery● Subject librarian contact and scheduling informationLibraries Box:  For Study Abroad StudentsA study abroad student who will only have virtual access to the Libraries might see on their MyUVM homepage:● Reminders of the access they DO have while abroad● A chat widget for direct reference help● A link to set up a virtual consultation (Skype/Google Hangout) with a subject librarian● A Link to our document delivery serviceDelivering Content through the Libraries ChannelLiaison LibrarianEducational Services GroupMyUVM DevelopersStudents● Program Knowledge● Content● Timing● Standards● Branding● Graphics● Design● Tech/Design Support● MyUVM ExperienceOpportunitiesOpportunities● Extend our resources and services into student space● Assess page use● Reflect on which resources would be the most effective● Collaborate with the MyUVM Portal Development TeamObstaclesObstacles● Meeting the needs of all three libraries● Wrestling with design issues● Struggling with technical issues● Addressing governance issuesQuestions?ReferencesCarden, M. (2004). Library portals and enterprise portals: Why libraries need to be at the centre of enterprise portal projects. Information Services & Use, 24(4), 171–177. https://doi.org/10.3233/ISU-2004-24402

Our Library, Your Portal: Integrating Dynamic Library Content Into A Campus Portal

ScholarWorks@UMass Amherst

Our Library, Your Portal: Integrating Dynamic Library Content Into A Campus PortalDaisy Benson, Gary S. Atwood, Dan DeSanto, & Graham SherriffACRL NEC: Opening Doors for Each Other - March 6, 2019A portal will generally:1. allow a single user authentication and authorization step at the initial point of contact to be applied to other entities within the portal;2. allow multiple sources of information (“channels”) to be displayed on a single screen;3. provide personalization of channels, based on each user’s characteristics;4. allow user personalization of the look-and-feel of the interface;5. provide a consistent style of access to diverse information sources, including legacy applications;6. facilitate transaction processing as well as simple data access.(Carden, 2004 - our emphasis)Statement of Purpose“... The aim and scope of the project ... is not to reproduce the Libraries’ website or LibGuides.”Our Development ProcessSummer & Fall 2018Prototyping of Phase OneDevelop content in LibGuides that we push to the portal. Test function and design.January 2019Went Live with Phase OneAfter communicating with internal constituents and getting final go ahead, site went live.Late 2014First Conversations with DevelopersAlthough portal developers were interested in project at this time our participation was put on hold due to  impending changeover in portal management tool. Spring 2018Develop Statement of Purpose and Wireframe for ContentReconnect with developers. They are excited to work on this and provide us with a “page” in the portal. Write statement of purpose, identify project as having two phases, and engage in card sorting and wireframe development.Summer & Fall 2019Prototyping of Phase TwoWork with liaisons to develop content targeted at specific cohorts of students, faculty, or staff.Statement of Purpose“The aim and scope of the project is to strategically position dynamic, responsive information about research services in a venue with which students frequently interact. It is not to reproduce the Libraries’ website or LibGuides.”PHASE 1 - A Library Tab in the PortalNot the WebsitePhase One Card SortsPhase One WireframeEach content area here will become a “box” or “channel” on a page for the Libraries in the Portal.The Final Wireframe Includes Boxes for:● Research Guides - Subject & Class Guides● Search our Collections - Discovery Tool, Databases, & SFX Journal Title Search● The Research Roadmap - suite of tutorials● Quick Links to the three libraries● Ask a Librarian Services - also supported with a pop-out chat widget● Features Box - rotating content● A box for each of the 3 libraries on campusWhy LibGuides?● Individual LibGuides boxes can map to a box in the Portal● Each box is a clean slate (no system-wide headers or navigation)● Automated updates of some content with widgets● Direct control of box content● Ability assign variable rights to our contentPrototyping & Management in LibGuides Prototyping & Management in LibGuidesThe Libraries Page in the PortalWhat have we observed so far?ObservationsTotal Number of Hits for the Library Page in MyUVMPortal Usage is ConsistentChat Reference Widget Embedded in the PortalIncreased Visibility & Use of Instructional ResourcesPHASE 2 - The Student Landing PageCollege of Education and Social Services First-Year StudentCollege of Arts and Sciences UndergradNursing and Health Sciences UndergradLibraries Box: For a Second Year History MajorA history major in their second year at UVM will be introduced to methods for working with primary and secondary sources. In the Libraries channel, they could see:● Digitized newspaper collections● Tutorials on how to search for primary material in the Libraries catalog● Featured collections in the Silver Special Collections Library● Information on Chicago citation styleLibraries Box: For a Second-Year Nursing MajorA second-year nursing major who is expected to develop a research topic might see on their MyUVM homepage throughout the semester:● Our Engaging with Information tutorial ● Libraries Research Guides for Nursing● Links to PubMed or CINAHL and search guides to these resources● APA citation helpLibraries Box:  For a Graduate StudentA graduate student about to begin their first semester at UVM might see on their MyUVM homepage:● Citation management software● Interlibrary Loan and Document Delivery● Subject librarian contact and scheduling informationLibraries Box:  For Study Abroad StudentsA study abroad student who will only have virtual access to the Libraries might see on their MyUVM homepage:● Reminders of the access they DO have while abroad● A chat widget for direct reference help● A link to set up a virtual consultation (Skype/Google Hangout) with a subject librarian● A Link to our document delivery serviceDelivering Content through the Libraries ChannelLiaison LibrarianEducational Services GroupMyUVM DevelopersStudents● Program Knowledge● Content● Timing● Standards● Branding● Graphics● Design● Tech/Design Support● MyUVM ExperienceOpportunitiesOpportunities● Extend our resources and services into student space● Assess page use● Reflect on which resources would be the most effective● Collaborate with the MyUVM Portal Development TeamObstaclesObstacles● Meeting the needs of all three libraries● Wrestling with design issues● Struggling with technical issues● Addressing governance issuesQuestions?ReferencesCarden, M. (2004). Library portals and enterprise portals: Why libraries need to be at the centre of enterprise portal projects. Information Services & Use, 24(4), 171–177. https://doi.org/10.3233/ISU-2004-24402

https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1141&context=acrl_nec_conf

Our Library, Your Portal: Integrating Dynamic Library Content Into A Campus Portal

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