The research aims to study the role of strategic and operational planning as approach for crises management in UNRWA - Gaza
Strip field- Palestine. Several descriptive analytical methods were used for this purpose and a survey as a tool for data collection.
Community size was (881), and the study sample was stratified random (268).
The overall findings of the current study show that strategic and operational planning is performed in UNRWA. The results of
static analysis show that there are a relation between strategic and operational planning and crises management. In spite this
relation existence, it need more improvement and expanding.
Also there are shortcomings in the way that organization manages the crises before and after they occur. A crisis management is
only practicing during the crisis.
The study suggests that UNRWA must invest in more resources to enhance strategic and operational palming and improve other
methods to face potential crises in the future