Older Adults Adoption, Use and Diffusion of E-Government Services in Saudi Arabia, Hail City: : A Quantitative Study

Abstract

Jyoti Choudrie, Adel Alfalah, and Neil H. Spencer, 'Older Adults Adoption, Use and Diffusion of E-Government Services in Saudi Arabia, Hail City: A Quantitative Study'. Paper presented at the Hawaii International Conference on System Sciences 50th Anniversary, 4-7 January 2017, Waikoloa, Hawaii, USA.Online Government products and services should provide benefits to all citizens, but not all of them are attaining the gains. A group that is not obtaining the benefits is the older adults. Such differences have led to a phenomenon known as the digital divide, which is a research gap that researchers are attempting to eliminate. Using this as motivation, this study aims to identify, explain and understand the adoption and use of e-Government services within the older adults of a vicinity in Saudi Arabia. The study uses a quantitative approach that collated data using a survey questionnaire from Hail city households and led to 278 completed replies. Findings depicted that age-based, gender-based and education-based digital divides do exist in Saudi Arabia. The obtained findings provide implications for the existing literature on e-Government adoption, for practitioners and policy makers.Peer reviewe