We report infrared spectroscopy of the prototypical Seyfert 2 galaxy NGC
1068, aiming at detection of broad components of hydrogen recombination lines
that originate in the obscured broad-line region. Using the Short Wavelength
Spectrometer on board the Infrared Space Observatory, we have observed for the
first time the regions of Brackett beta 2.626um and Pfund alpha 7.460um, and
present improved data for Brackett alpha 4.052um. No significant broad
components are detected, implying an equivalent visual extinction to the
broad-line region of at least 50 magnitudes and an obscuring column density of
at least 10^23 cm^-2. While consistent with a highly obscured broad-line
region, as required by the classical unified scenario, these limits are not yet
significant enough to discriminate strongly between different torus models or
to constrain properties of the gas causing the very large X-ray obscuration. We
discuss the systematic limitations of infrared broad-line region searches and
suggest that Brackett alpha may often be the most favorable transition for
future searches.Comment: aastex (V4), 4 eps figures. Accepted by Ap