This papers investigates, maps, and systematizes the knowledge concerning to the topic
of handling conflicts in virtual teams. A dataset of 107 relevant papers on the topic was found using
the Web of Science Core Collection database, covering a period raging from 2001 to 2019. A
bibliometric analysis, consisting in the integration of results from citation, co-citation and
bibliographic coupling, was performed to identify the most influential papers. The systematic
literature review complemented the bibliometric results by clustering the most influential papers. The
results revealed different intellectual structures across the several types of analyses. Despite such
differences, 41 papers resulted as the most impactful and provided evidence of the emergence of five
thematic clusters: trust, performance, cultural diversity, knowledge management, and team
management
