Recently, the possibility of connecting smart devices has grown, leading to the
‘Internet of Things’ (IoT); that is, the networked connections between objects that can
exchange data. As the number of connected humans and non-humans grows, the IoT is
evolving into the ‘Internet of Everything’ (IoE), connecting processes, people, and
data. Studies on the IoE are in their infancy, and the societal impacts of such
applications are still rarely recognized.
This paper aims to understand the role of the IoE in service provision in the
healthcare business. By carrying out an exploratory investigation on innovative
wearable devices in health, the authors address the effects of ubiquitous technologies
in terms of actors’ engagement and service innovation as the key novelties arising
from IoE in healthcare