Exploring Motivational Models and Their Correlation to Managing Organizational Conflict in a Study of Federal Employees in the Defense Information Systems Agency

Abstract

This research introduces new literature in the approach of motivational theories and its link to conflict management for inclusion in the studies on organizational behavior. The four motivational theories involved in this research are from: Maslow’s Theory of Needs, Herzberg’s Two Factor Theory, McClelland’s Needs Theory, and Alderfer’s ERG Theory. The method used is a correlation analysis, deductive approach, using statistical regression analysis to integrate motivational theories with conflict management stages, creating a unique model for use by management. The researcher also introduced his own Five Stage Conflict Management Model to link motivational factors from the four theories used in this research with each of the five stages of conflict. Thereby, creating five regression equations for each stage of conflict. This study reflects the results of the strength of correlation and significant independent variables (factors of motivation) affecting the management of conflict, which may help organizations and management with worker efficiency and productivity output. The scope of this study, however, is limited to the study of a single federal agency, the Defense Information Systems Agency. The encompassing advanced 2019 Boiler Tank Motivation–Conflict Management model representing techniques which may assist in the management of conflict is a modification to Martir’s 2016 recommended model. Keywords: motivation, conflict management, motivational factors, conflict management model; Maslow, Herzberg, Alderfer, McClelland, managing conflict, X/Y theory