Wohn, D. Yvette

English

Digital Commons @ New Jersey Institute of Technology (NJIT)

New Jersey Institute of Technology Digital Commons @ NJIT Informatics Syllabi NJIT Syllabi Spring 2020 IS 375-002: Discovering User Needs for UX D. Yvette Wohn Follow this and additional works at: https://digitalcommons.njit.edu/info-syllabi Recommended Citation Wohn, D. Yvette, "IS 375-002: Discovering User Needs for UX" (2020). Informatics Syllabi. 198. https://digitalcommons.njit.edu/info-syllabi/198 This Syllabus is brought to you for free and open access by the NJIT Syllabi at Digital Commons @ NJIT. It has been accepted for inclusion in Informatics Syllabi by an authorized administrator of Digital Commons @ NJIT. For more information, please contact digitalcommons@njit.edu. IS 375 Discovering User Needs for UX  Class meets:  Thursdays, 2:30-5:30pm Where: CKB223  Instructor:  D. Yvette Wohn, Ph.D. (socialinteractionlab.com) Office:  GITC 5100 Suite (Room 5112) Office Hours:  Thursdays, 12:30-2:00 pm, or by appointment Email:  wohn@njit.edu   Course Description How do you make a new product or service? How do you anticipate someone’s needs before they do? How do you understand how people interact with products?  It’s all about the understanding the customer. In this course, we take a deep dive into qualitative user experience (UX) research. UX research is the process of understanding why and how people use products and services. This course will teach you a set of research tools to understand user needs, investigate the user experience, and derive design recommendations. We will cover techniques like ethnography, conducting focus groups, interviewing, and analyzing qualitative data. We will be talking with user experience researchers in industry and academia. This practical, hands-on course will give you an insight into the psychology of user behavior and lay the foundation for students who are pursuing careers designing, evaluating, or marketing products for people. Learning Goals / Outcomes  Understand why research is important and how it fits into Information Systems design and development  Understand ethics of human subjects research  Discover and formulate UX problems   Apply qualitative UX research methods, such as ethnography, interviews, & focus groups  Analyze qualitative data  Communicate results through reports and presentations   Evaluation Class participation (10 points):   10% Assignments (3 x 20= 60 points):   60% Final project (30 points):    30% Extra credit (2 points max):   2%    Grading 90 – 102 points  : A 85 – 89 points  : B+ 80 – 84 points  : B 75 – 79 points  : C+ 70 – 74 points  : C 65 – 69 points  : D Under 65 points : F Classroom Participation (10 points)  Do readings BEFORE class. Readings will be posted on Canvas.  Engage in discussions with the rest of the class  Assignments (60 points)  Assignments are to be done outside of class hours.   You will have three individual assignments, each are worth 20 points. Each assignment will consist of performing the research and writing a summary report of the results.  o Times New Roman, 12 point o Single Space o No title page o Write first and last name at top o 3 to 5 pages. More is not better, will not read after 5th page. The page count does not include additional materials, such as interview protocol or notes o You must submit notes/ transcriptions as proof  Details of assignments and requirements will be further explained in class  IRB training is mandatory and is not counted as an assignment. Final Project (30 points) Group projects are difficult to coordinate and execute, but are extremely important because knowing how to communicate and collaborate in small groups is a key skill required in any professional setting. In the group project, your group will be able to choose from several pre-designated topics, then investigate the topic using at least one of the methodologies.  Presentation (10)+ Paper (20) + Peer evaluation (adjustment)  The group work presentations should be 15 min. They should give a high-level overview of the project, data collection, and results.  The written report should have all the details. It should be clear how the team worked together.  Peer evaluation is a report (template will be provided) about each individual’s contributions. If your teammates identify you as having a low contribution, you will have points deducted (up to 10 points). If your teammates identify you as a stellar contributor, you will gain extra points. 15 Week Breakdown (Schedule is subject to change) Week 1 : Course overview & Understanding people. What is user experience (UX) research, why you should care, the difference between quantitative and qualitative research. The ethics of human subject research Assignment: IRB training (submit certificate) Week 2 : The power of observation: Introduction to ethnography / identifying user needs.  Week 3 : Ethnography (continued). Analyzing results, presentations  Assignment 1 Ethnography Paper  Week 4 : Interviewing (Semi-structured) Developing a protocol Week 5 : Conducting actual interviews (in-class exercise)  Assignment 2 Part 1: Interview Transcripts Week 6 : Interviewing (Data analysis)- matrices and coding, writing results  Assignment 2 Part 2: Paper Week 7: Sharing interview results Week 8: Conducting focus Groups & sample focus group Week 9: Spring Break  Week 10-11: Diary studies Assignment 3 Diary Study Paper Week 12: Team project time  Week 13-14: Group project presentations   Final project: paper    Student outcomes address listed in ABET Criterion 3: The course will enable students to attain  An ability to function effectively on teams to accomplish a common goal   An ability to communicate effectively with a range of audiences both oral and written modes.  An ability to use current techniques, skills, and tools necessary for computing practice.  An ability to analyze a problem, and identify and define the computing requirements appropriate to its solution  An ability to evaluate a computer-based system, process, component, or program to meet desired needs   Course Communication Before you decide to send an email inquiry, check the syllabus. You are most likely to find answers there. Please begin the subject line of any course e-mail with “IS375.” Appropriate e-mail will be replied to within 24 hours to 48 hours Monday through Friday. Emails should have proper salutations and signatures. Do not use Canvas to send course-related messages.  Course announcements will be made in class, via Canvas, and email. It is your responsibility to check your email and Canvas on a regular basis; at least twice a week and the day before class.  Past Due Assignments All assignments must be turned in complete and on-time. Specific deadlines for each assignment will be announced in class and via Canvas. No excuses for late assignments, including technical issues, will be accepted. Every day late will be deducted 50 points.  Extra Credit Opportunities There will be a few extra credit opportunities for research participation in addition to those for excellent class participation. The extra credit points will be added to the basic student score in final grading. There are no guarantees for extra credit and it is each student’s responsibility to be aware of and take advantage of such opportunities. While specific point values will be announced for each extra credit opportunity, in general each 30 minutes of participation in an extra credit event that you can accomplish at home will earn you 5 points. After the final exam there will be no further opportunities for extra credit or to otherwise improve your grade.  Academic Honesty Students take full responsibility for maintaining the integrity of scholarship, grades, and professional standards. Therefore, unless authorized by your instructor, you are expected to complete all course assignments, including forum posts and in-class presentations, without assistance from any source.  Academic Integrity is the cornerstone of higher education and is central to the ideals of this course and the university. Cheating is strictly prohibited and devalues the degree that you are working on. As a member of the NJIT community, it is your responsibility to protect your educational investment by knowing and following the academic code of integrity policy that is found at: http://www5.njit.edu/policies/sites/policies/files/academic-integrity-code.pdf.     Please note that it is my professional obligation and responsibility to report any academic misconduct to the Dean of Students Office. Any student found in violation of the code by cheating, plagiarizing or using any online software inappropriately will result in disciplinary action. This may include a failing grade of F, and/or suspension or dismissal from the university. If you have any questions about the code of Academic Integrity, please contact the Dean of Students Office at dos@njit.edu”    Student Disability Services If you have, or believe that you may have, a physical, medical, psychological, or learning disability that may require accommodations, please contact Student Disability Services and inform the instructor. Information on the self-identification, documentation and accommodation process can be found on the webpage at: http://www.njit.edu/counseling/services/disabilities.php.  Technical Help The IST Helpdesk is the central hub for all computing technologies at NJIT. 1. Call 973-596-2900. Monday - Friday 8 am - 7 pm. 2. Go to Student Mall Room 48. Monday - Friday 8 am - 7 pm 3. Log a Help Desk Service Request online - https://ist.njit.edu/support/contactus.php.  

IS 375-002: Discovering User Needs for UX

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IS 375-002: Discovering User Needs for UX

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