Hogan, Tom C.

English

The Keep

Journal of Collective Bargaining in the Academy
Volume 0 National Center Proceedings 2015 Article 11
April 2015
Managing for Civility within Institutions of Higher
Education
Tom C. Hogan
Pennsylvania State University
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Recommended Citation
Hogan, Tom C. (2015) "Managing for Civility within Institutions of Higher Education," Journal of Collective Bargaining in the Academy:
Vol. 0 , Article 11.
Available at: http://thekeep.eiu.edu/jcba/vol0/iss10/11
Dr. Tom C. Hogan, SPHR, GPHR, SHRM-SCP 
The Pennsylvania State University,  
School of Labor and Employment Relations 
20 April 2015 
Managing for Civility 
within Institutions of 
Higher Education 
1
Hogan: Managing for Civility within Institutions of Higher Education
Published by The Keep, 2015
This presentation focuses on several key themes 
• Examines our issues within a broader societal context 
• Adopts a management perspective 
• Argues for the need to balance civility and academic freedom 
to promote mission fulfillment and organizational sustainability 
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Journal of Collective Bargaining in the Academy, Vol. 0, Iss. 10 [2015], Art. 11
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We live in a diverse global 
community….A Collective….We 
• Globally diverse 
• Highly interrelated 
• Highly interconnected  
• Highly interdependent 
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Hogan: Managing for Civility within Institutions of Higher Education
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Conducting business globally in the 21st 
century increasingly requires an ethical  
and socially responsible approach 
• Age of accountability 
• Legitimacy or license  
to operate is granted  
by society 
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Journal of Collective Bargaining in the Academy, Vol. 0, Iss. 10 [2015], Art. 11
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Higher Education is a microcosm of society,  
plays a unique role and has special obligations 
• Penn State is a multi-campus public research university  
that educates students from Pennsylvania, the nation  
and the world, and improves the well-being and health  
of individuals and communities through integrated  
programs of teaching, research, and service. 
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Hogan: Managing for Civility within Institutions of Higher Education
Published by The Keep, 2015
We in the Higher Education community have an 
ethical obligation to help create a better society 
• Triple Bottom Line 
o Economic Development 
o Environmental Stewards 
o Social Justice 
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Journal of Collective Bargaining in the Academy, Vol. 0, Iss. 10 [2015], Art. 11
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Institutional leadership challenges are varied and 
complex 
• Mission, vision, culture 
and values 
• Brand and strategy 
• Economic viability 
• Creating an environment 
conducive for teaching, 
learning, research  
and service  
• Stakeholder engagement 
• Accountability 
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Hogan: Managing for Civility within Institutions of Higher Education
Published by The Keep, 2015
Practicing civility is required to live successfully as 
part of a diverse community 
• Respect for one another 
• Tolerance of ideas  
and persons 
• Promote human dignity 
• Serve the common 
good, not just  
self-interest  
• Learned capability 
• Examples 
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Journal of Collective Bargaining in the Academy, Vol. 0, Iss. 10 [2015], Art. 11
http://thekeep.eiu.edu/jcba/vol0/iss10/11
Five virtues of civility that can be applied to any 
community  (Ward & Yates, 2014) 
• Recognize differences in  
various communities 
• Identify accepted social 
norms/values that generally govern  
good relations for each community in 
which one is involved 
• Be flexible and adaptable  
enough to live by norms  
of a given community in  
the spirit of getting along 
9
Hogan: Managing for Civility within Institutions of Higher Education
Published by The Keep, 2015
Five virtues of civility that can be applied to any 
community  (Ward & Yates, 2014) continued 
• To know when to modify behavior and be guided by other 
norms, as necessary, to fit into another community 
• Be tolerant of defects or imperfections in norms in order 
to maintain mutual trust in a community 
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Journal of Collective Bargaining in the Academy, Vol. 0, Iss. 10 [2015], Art. 11
http://thekeep.eiu.edu/jcba/vol0/iss10/11
Academic Freedom involves the rights and 
responsibilities of faculty to teach and students  
to learn 
• Faculty 
• Intellectual free agent 
• Right of free expression  
and risk-taking inquiry  
• Prepare students to be  
productive members of society 
• Community member  
• Role model: Lead by example 
• Students 
• Intellectually challenged 
• Treated with respect, tolerance  
and dignity 
• Expectation of developing 
knowledge, skills, attitudes and 
abilities required to be productive 
members of society 
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Hogan: Managing for Civility within Institutions of Higher Education
Published by The Keep, 2015
Academic Freedom does not mean that there is no 
review or lack of accountability 
• Faculty as intellectual free agent,  
but not a behavioral free agent 
• We should act responsibly and  
hold ourselves accountable for  
our decisions, actions, and their 
consequences 
• Academic freedom should not be 
used as a shield for irresponsibility 
speech or behavior 
• Examples 
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Journal of Collective Bargaining in the Academy, Vol. 0, Iss. 10 [2015], Art. 11
http://thekeep.eiu.edu/jcba/vol0/iss10/11
We need to balance civility and academic freedom to 
promote organizational sustainability 
• To create an environment 
conducive for teaching, 
learning, research and service 
• To create a welcoming, inclusive 
and diverse community 
• Create a healthy, safe and 
positive work environment 
• To engage stakeholders 
• Contribute to making society 
better 
13
Hogan: Managing for Civility within Institutions of Higher Education
Published by The Keep, 2015
Management Best Practices to promote civility and 
academic freedom simultaneously 
• Establish a culture of respect, diversity and 
inclusion, tolerance, and the common good 
• Collaboratively establishing principles of free 
speech and academic freedom sub-divided 
in multiple public forums 
• Promotion and Tenure Rules and Regulations 
should reflect values of the institution 
• Student evaluation of teaching effectiveness 
should address values of the institution 
• Create expectation of review and 
accountability 
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Journal of Collective Bargaining in the Academy, Vol. 0, Iss. 10 [2015], Art. 11
http://thekeep.eiu.edu/jcba/vol0/iss10/11
Contact 
 
Dr. Tom C. Hogan, SPHR, GPHR, SHRM-SCP 
Professor of Practice in Human  
Resource Management 
 
School of Labor and Employment Relations  
The Pennsylvania State University 
508B Keller Building 
University Park, PA 16802 
 
tch12@psu.edu 
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Hogan: Managing for Civility within Institutions of Higher Education
Published by The Keep, 2015


Managing for Civility within Institutions of Higher Education

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Managing for Civility within Institutions of Higher Education

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