The increased demand for air transportation has enlarged congestion problems in the areas of Passenger Terminals. This study proposes how to optimize the flows of passengers at the airport of Madeira to increase airport efficiency. There are two specific approaches to achieve this study objective. Firstly, we analyse the flow of passengers at the airport terminal to detect where are the most critical congestion points. Secondly, using simulation software (MassMotion) we analyse different layouts of the airport terminal, including ramp area, considering passengers flows of different typologies, to find the most efficient layout configuration. This study optimizes the flow of passengers in the terminal area of the International Airport of Madeira, making it more efficient in routing passengers and thus maintaining control over congestion levels. Thus, the proposed configurations for Check-in, Security, Border Control, Boarding Gates, Embark, Disembark, and Luggage Claim areas allow to considerably reduce (or even eliminate) passenger congestion at these critical points. An airport is a complex transport infrastructure, and therefore any change in its physical structure must be made during its period of operation. Structural modifications must be simulated in software to be validated before being implemented; this was the option of Madeira International Airport, which thus seeks solutions to keep congestion levels under control, increase the efficiency of the terminal, and raise the level of passenger satisfaction.info:eu-repo/semantics/publishedVersio
