Orientation to mission: Assessing the perceptions of effectiveness of an in-house orientation program focussed on mission, vision and values within a large-scale, not-for-profit, private hospital

Abstract

St John of God Healthcare (SJGHC), as a large Catholic, not-for-profit, healthcare provider, has explicit statements which reflect the Mission, Vision and Values of the organisation. New employees receive a comprehensive induction and orientation program, part of which includes ensuring new recruits are conversant with the Mission, Vision and Values. This program is deemed as formation, rather than training, to reflect a desire for the input to have a direct and personal impact on new employees, to increase their motivation and engagement with the ideals of the organisation. This research attempted to measure the perceived efficacy of the Mission component of Orientation at one particular SJGHC site, the hospital located in Subiaco, Western Australia, through both participant surveys and interviews. The results of 120 surveys were analysed and 16 semi-structured interviews were used to validate and probe information obtained from the participant surveys. Importantly, the research demonstrated that the session was perceived as valuable by participants and showed an increase in knowledge. This research has led to further ongoing research to determine if the perceptions of patients and their visitors align with staff perceptions of the way Mission is integrated in to the life of this hospital. The latter work will provide an important adjunct to this project since the work of hospital staff is ultimately not measured by individual staff members’ knowledge, attitude or intentions, but by how their work impacts on the patients and their visitors