This excellent resource collectively supports case management practitioners to demonstrate professionally acceptable behaviour and forge a leadership role in managing ethical issues in the practice of case management. As the leading source of reference for National agencies in the development and review of policy and procedures specific to the case management role this publication is an essential resource for all Certified Case Managers, practitioners and agencies who recognise the inherent rights of Clients to professional and effective case management services.
Whether you are a Certified Case Manager, experienced practitioner, new to the profession, studying case management or responsible for the supervision and management of case managers and/or portfolios, this publication will afford you with the fundamentals to embed professional responsibility, accountability and an ethically uniform approach to case management, both at the practitioner and agency level of practice
