Incentivization of e-government

Abstract

HM Customs and Excise’s major programme to use e-technology to improve the efficiency of their business operations and services, although at an early stage, is already showing signs of being able to transform the department’s performance. However, today’s report to Parliament by head of the National Audit Office Sir John Bourn points out some big risks in implementing a programme of this size and recommends measures Customs should take to address them