Clark, Benjamin Y.

Rokakis, Maria

English

EngagedScholarship @ Cleveland State University

Cleveland State University
EngagedScholarship@CSU
Urban Publications Maxine Goodman Levin College of Urban Affairs
8-21-2014
Does Government Coproduction Shape Citizen
Satisfaction with Local Governments?
Benjamin Y. Clark
Cleveland State University, b.y.clark@csuohio.edu
Maria Rokakis
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Repository Citation
Clark, Benjamin Y. and Rokakis, Maria, "Does Government Coproduction Shape Citizen Satisfaction with Local Governments?"
(2014). Urban Publications. 0 1 2 3 1258.
https://engagedscholarship.csuohio.edu/urban_facpub/1258
8/26/14	  
1	  
Does Government Coproduction 
Shape Citizen Satisfaction with 
Local Governments?
Benjamin Y. Clark 
& 
Maria Rokakis 
Levin College of Urban Affairs 
Cleveland State University 
8/26/14	  
2	  
8/26/14	  
3	  
H1: Coproducers will have higher levels of satisfaction 
with street-level or specific type of service provision 
than non-coproducers.
 
H2: Coproducers will have higher levels of satisfaction 
with overall government service provision than non-
coproducers.

Hypotheses
Year Avg. # of Requests
2008 (last six months) 10,423                  
2009 11,827                   
2010 12,402                  
2011 13,336                  
2012 14,264                  
2013 18,456                  
2014 (first four months) 16,361                  
Table 1: Average Number of Requests Made by 
Month to San Francisco 311 System, 2008-2013
Figure 1: Average Number of Requests Made by Month to San 
Francisco 311 System, July 2008 to April 2013
0"
5,000"
10,000"
15,000"
20,000"
25,000"
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%
 
Figure 2: Overall Use of the San Francisco 311 System, 
2011 and 2013
0% 
10% 
20% 
30% 
40% 
50% 
60% 
70% 
80% 
90% 
100% 
Any type of 311 use Phone-based 311 Use Web/Mobile 311 
%
 o
f S
ur
ve
y 
R
es
po
nd
en
ts
 
2011 
2013 
Data
Dependent Variables
8/26/14	  
4	  
Independent Variables
Have used 311(any type)

Control Variables
– Female 
– Race/Ethnicity
– Educational Attainment 
– Age 
– Have Kids Under 18 Living @ Home 
– Renter
– Income
Methodology: Ordered Logit (x10)
Results
8/26/14	  
5	  
Implications
Sa,sfac,on	  
w/Gov	  


Does Government Coproduction Shape Citizen Satisfaction with Local Governments?

https://engagedscholarship.csuohio.edu/cgi/viewcontent.cgi?article=2244&amp;context=urban_facpub

Does Government Coproduction Shape Citizen Satisfaction with Local Governments?

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