Malaysian government has embarked a new paradigm to the citizens by introducing
government services throughthe Internet, knownas electronic government
(e-government). The following study on e-government initiatives in Malaysia use
questionnaires to obtain input from respondents and interviews on the reasons of low egovernment
usage among Malaysian citizens. At the end of this study, their answers will
be analyzed to determine the reasons of low e-government usage and therefore
recommend ways on improving the e-government usage based on these reasons. This
project also includes prototype development of a prototype, based on the findings of the
survey conducted. Six phases were involved for the prototype development which
includes analysis of results, planning, design, development, conformation of requirements
and testing phase. Analysis of results involves analyzing results of the survey to
determine the best prototype to be developed for this project. Planning includes
determining the tasks in developing the prototype and distribution of time in completing
each of the tasks planned. Designing storyboard and contents is part of planning phase.
After that, development of the prototype began to take place. As for the research, the
questionnaires are analysed to obtain the results and it shows thatthe main reasons of low
e-government usage in Malaysia is because of lack in promotion by the government to
introduce and announce it to the citizens In order to curb this problem, a few steps could
be taken by the government to improve this situation and the most important step will be
doing massive campaign or road show throughout the country to promote their services
and as well use the opportunity to educatepeople about e-government and its services
